Administrative & Customer Service Specialist

Location: Bend, OR
Employment Type: Full-Time, Direct Hire
Pay Range: $22.00 - $26.00 per hour DOE

Benefits

• Medical, Dental, and Vision Insurance
• Retirement Benefits
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Excellent Work-Life Balance
• Friendly and Supportive Team Environment

About the Opportunity

We are a well-established organization serving the local community through water resource administration and customer support services. Our team is dedicated to providing exceptional service, helping patrons navigate complex water-related processes, and maintaining strong relationships with the people we serve.

We offer a collaborative, friendly, and supportive work environment with excellent benefits and opportunities for long-term growth. We are seeking someone who enjoys helping others, takes pride in their work, and is interested in building a meaningful and rewarding career.

Position Summary

The Administrative & Customer Service Specialist serves as a primary point of contact for patrons and plays a key role in supporting daily office operations. This position requires an organized, dependable, and positive individual who enjoys interacting with people and can remain calm and professional in challenging situations.

Customer service is an important aspect of this role. Patrons may occasionally be frustrated, emotional, or facing difficult circumstances, and the successful candidate will be able to navigate these interactions with patience, empathy, professionalism, and sound judgment.

This position also requires a willingness to learn. Water rights can be a complex subject, and there is a learning curve when first starting the job. We are looking for someone who is curious, motivated, and eager to develop a strong understanding of water rights so they can confidently assist patrons and become a knowledgeable and trusted resource.

Key Responsibilities

• Deliver exceptional customer service in person, by phone, and through email.
• Assist patrons with inquiries, applications, records requests, and account-related questions.
• Respond to challenging customer interactions with professionalism, patience, and empathy.
• Perform accurate data entry and maintain electronic and physical records.
• Process administrative paperwork, correspondence, and documentation.
• Support daily office operations, scheduling, filing, and customer communications.
• Maintain confidentiality and handle sensitive information appropriately.
• Learn and apply water rights policies, procedures, and regulations.
• Serve as a knowledgeable resource by helping patrons understand and manage their water rights.
• Collaborate with team members to ensure efficient and effective service to patrons.

Expected Results

• Provide exceptional customer service and create positive experiences for patrons through professional, courteous, and responsive interactions.
• Accurately process data entry, records, and administrative documentation with a high level of attention to detail.
• Effectively assist patrons by responding to inquiries and helping them navigate water rights-related processes and services.
• Handle challenging or sensitive situations with patience, empathy, professionalism, and sound judgment.
• Maintain organized and accurate electronic and physical records.
• Develop a strong understanding of water rights, policies, and procedures and apply that knowledge confidently when assisting patrons.
• Support efficient office operations by managing administrative tasks in a timely and reliable manner.
• Build positive working relationships with patrons, colleagues, and stakeholders.
• Demonstrate initiative, dependability, and a commitment to continuous learning and professional growth.
• Become a knowledgeable and trusted resource for patrons and contribute to the organization's reputation for outstanding service.

Skills Required

• Exceptional customer service and interpersonal skills
• Strong verbal and written communication abilities
• Ability to remain calm and professional in difficult or stressful situations
• Patience, empathy, and sound judgment when working with the public
• Strong organizational and time management skills
• Attention to detail and accuracy in data entry and recordkeeping
• Ability to manage multiple priorities and meet deadlines
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Problem-solving and critical-thinking skills
• Ability to maintain confidentiality and handle sensitive information
• Willingness and ability to learn complex information and procedures
• Ability to work independently and as part of a team

Experience Required

• Minimum of 2 years of customer service, administrative support, office administration, or related experience preferred.
• Experience working directly with the public and handling customer inquiries in a professional manner.
• Experience managing multiple priorities in a fast-paced office environment.
• Experience with data entry, recordkeeping, and general administrative functions.
• Experience using Microsoft Office Suite, including Word, Excel, and Outlook.

Preferred Experience

• Experience in a government, utility, water resources, or public service environment.
• Experience handling difficult or sensitive customer interactions.
• Experience maintaining confidential records and information.

Education Required

• High school diploma or GED required.
• Additional coursework, certifications, or training in business administration, office administration, customer service, communications, or a related field is preferred.
• Associate degree in Business, Public Administration, Communications, or a related field is a plus but not required.

Qualities Required

• Positive, professional, and dependable attitude
• Exceptional customer service mindset with a genuine desire to help others
• Patience, empathy, and professionalism when working with frustrated or emotional patrons
• Strong communication and interpersonal skills
• Sound judgment and good decision-making abilities
• Calm and composed under pressure
• Highly organized and detail-oriented
• Eager to learn and develop expertise in complex subject matter
• Self-motivated with a strong work ethic
• Adaptable and open to new challenges
• Team-oriented and collaborative
• Committed to building a long-term career and serving as a trusted resource for patrons

Physical Requirements

• Ability to sit, stand, and walk throughout the workday.
• Ability to use a computer, telephone, and other standard office equipment for extended periods.
• Ability to communicate effectively with patrons, staff, and stakeholders.
• Ability to perform repetitive hand and wrist movements associated with computer and data entry work.
• Ability to occasionally lift and carry office materials weighing up to 25 pounds.
• Ability to maintain regular and reliable attendance.
• Ability to work in a typical office environment while maintaining attention to detail and accuracy.

Equipment Used

• Computer and dual-monitor workstation
• Microsoft Office Suite (Word, Excel, Outlook)
• Email and calendar applications
• Telephone and voicemail systems
• Data entry and records management software
• Customer account management systems
• Scanner, copier, printer, and other standard office equipment
• Electronic and physical filing systems
• Calculator and other basic office tools

Why Join Us?

We are proud of the culture we've built and the service we provide to our community. We offer a welcoming and supportive work environment where employees are valued, encouraged to learn, and provided opportunities for professional growth.

The right person will enjoy learning, take pride in helping others, and be committed to becoming a knowledgeable and trusted resource for the patrons we serve.

How to Apply

For immediate consideration, please contact:

Jennifer Underhill | Employment Specialist
Express Employment Professionals
?? 541-389-1505
?? jennifer.underhill@expresspros.com

If you are organized, customer-focused, eager to learn, and interested in building a long-term career with an outstanding local organization, we encourage you to apply today.