Collections specialist

Located in Cincinnati, OH

Salary: $22/hr

Collections specialist

Pay: $22/hr

Location: Colerain, OH

Job Summary:
The Collections Specialist will manage an assigned portfolio of customer accounts, driving timely payment collection while maintaining positive customer relationships. This role will focus on reducing past-due balances, resolving billing issues, and meeting key collection metrics such as DSO, CEI, and past-due percentage.

Requirements

• Prior collections experience required; commercial collections experience strongly preferred.
• Basic understanding of accounts receivable, billing processes, credit, and collection practices.
• Familiarity with billing and ERP systems such as SAP, Salesforce, or similar platforms.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook.
• Strong written and verbal communication skills, with effective negotiation and customer service abilities.
• Highly organized with strong time management, problem-solving, and attention-to-detail skills.
• High degree of integrity and confidentiality, with the ability to follow credit policies and appropriately escalate issues.

Responsibilities

• Manage an assigned portfolio of accounts, driving cash collections and reducing delinquent balances to meet DSO and past-due targets.
• Conduct high-volume outbound calls and emails to customers regarding outstanding balances and accurately document all collection activity.
• Identify billing disputes, short payments, and service issues and coordinate resolution with Sales, Customer Service, and other internal departments.
• Negotiate payment arrangements within established guidelines and obtain management approval when arrangements exceed assigned authority.
• Apply and release credit holds according to company policy and coordinate service suspensions or container retrievals with Operations and Dispatch.
• Prepare documentation and recommendations for uncollectible accounts requiring write-off, collection agency placement, or legal referral.
• Maintain positive customer relationships and protect customer loyalty while consistently pursuing timely payment and adherence to credit policies.

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