Customer Support Representative

Located in Rocky Mount, NC

POSITION SUMMARY

Manages heritage customer base and produces periodical reporting. Will work closely with Customer Support Team and Sales & Marketing Administration Manager to facilitate positive transactional relationships with existing customers. This includes processing orders through ERP systems, preparing correspondence, and fulfilling customer needs to exceed customer satisfaction.

 

JOB DUTIES

• Prepare routine and ad hoc analytic reports for management.

• Process customer orders via phone and email for assigned customers.

• Keeps records of customer interactions, process customer accounts, order adjustments. and file documents.

• Manage assigned customer portals.

• Manage large number of incoming calls.

• Prepares customer credit notes.

• Complete end-of-period reporting.

• Assists in coordinating transportation.

• Orders office supplies.

• Helps drive all of BFF’s Environment Management Systems (EMS) in an impactful manner to include monitoring/reducing operationally related negative effects on the environment as well as pollution prevention.

• Completing other duties as assigned.

 

EXPERIENCE/EDUCATION

• Business degree from an accredited university

and/or

• Preferred: Minimum 3-5 years of relevant experience

 

OTHER REQUIREMENTS

• Demonstrated leadership as part of a cross-functional team in a positive and collaborative manner.

• Proven ability to function as a team member within the customer support team.

• Strong written and verbal communication skills.

• Strong planning and organizational skills.

• Proficient in Microsoft 365 (Excel/PP/Word)

• Monitor all activities and ensure compliance to all corporate standards.

• Proven customer support experience

• Possess the ability to thrive in different types of situations with a customer-first mentality.

• Ability to prioritize and manage time effectively.

 

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Must be able to adapt to office work environments which could include cold, heat. Individual will be exposed to high noise levels.

• Data entry while seated for greater than one (1) hour.

• Must possess the ability to work in an agricultural environment, indoors, outdoors, office, warehouse, processing, and farm production areas each varying in temperature, odor, and other environment specific atmospheres.

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