Resolves difficult customer problems.  Maintains a good working relationship with customers.  Reports all customer feedback and assists the other customer service reps in resolving customer problems.

Provides training for new hires and provides input on performance levels of CSR I's.  Assists with the Customer Service Rep III's duties.

Process & input all customer orders timely and accurately.  Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests and post-inventory records.  Follows up with other departments to ensure the service standards are being met.

Maintains complex metrics, records & reports as required.  Ensures that inventory records are current and accurate.  Prepares and maintains other records as required.

Processes adjustments & produces invoices timely and accurately.  Assures proper invoicing of accounts by verifying computer-generated invoices.

Participates in Inventory Control.  Arranges cycle counts and physical inventories and verifies quantities.

Acts as liaison between warehouse personnel and customer.  Resolves problems as they occur and ensures that accurate and complete information is conveyed to all concerned

Required Education

High School diploma or equivalent required; some college preferred

Experiences

· Minimum of two (2) years customer service, inventory control, or accounting experience in the distribution and logistics industry is required.

Skill Sets

·  Must have good communication and interpersonal skills

·  Must be proficient in data entry

·  Intermediate spreadsheet skills required.

·  Must possess elevated level of skills to manage and resolve EDI issues.

·  Ability to read and comprehend basic instructions, to interpret documents such as safety rules, operating and maintenance instructions and procedures

·   Ability to write legibly

·    Must have good math skills

· Ability to make decisions on customer acceptance based on past experience

Language Skills

Above average verbal, writing, and grammar skills in English

Required competencies

Must comply with written policies as set forth in the company Code of Conduct, Dress Code policy, Attendance program and employee handbook.

·   Must have attention to detail for continuous mental and visual attention

·    Must be strong in customer focus

·    Must act in a professional manner

·    Must be able to maintain information as confidential

·    Must be a team player

Desired competencies (nice to have)

• ·         Must be able to adapt and respond to change.
• ·         Must be action oriented.