Help Desk Engineer (Level 1)

Full-Time | Starting at $22+/hour DOE | Growth Opportunity

Are you an experienced IT professional who enjoys solving technical challenges and helping businesses succeed? Express Employment is seeking a Help Desk Engineer to join a growing technology services team that values customer service, technical expertise, and professional growth.

This is an excellent opportunity for someone with a strong technical support background who wants to work with a variety of technologies, build client relationships, and advance into higher-level engineering or leadership roles.

What You'll Do

• Provide front-line and escalated technical support for business clients
• Troubleshoot hardware, software, networking, and security-related issues
• Support Microsoft environments, firewalls, routers, VPNs, virtualization platforms, and cloud-based solutions
• Monitor, manage, and resolve service tickets while maintaining excellent customer communication
• Implement and support network infrastructure, disaster recovery solutions, and remote access technologies
• Document solutions, system changes, and client environments
• Collaborate with team members to prioritize requests and ensure service-level expectations are met
• Participate in ongoing training and professional development

What We're Looking For

• 5+ years of technical support, help desk, or IT engineering experience
• Strong knowledge of Microsoft operating systems, Microsoft 365, networking, and cybersecurity best practices
• Experience supporting LAN/WAN environments, firewalls, routers, VPN connectivity, and virtualization technologies
• Ability to diagnose, troubleshoot, and resolve technical issues efficiently
• Excellent customer service, communication, and organizational skills
• Comfortable multitasking and managing priorities in a fast-paced environment
• Self-motivated professional with a strong desire to learn and grow

Preferred Qualifications

• Microsoft Certifications (MCSA, MCSE, or equivalent)
• Network certifications such as CCNA, Sophos, or similar
• Virtualization experience and/or certifications
• Experience working within a managed services or multi-client environment

What We Offer

• Starting pay of $22.00+ per hour, depending on experience
• Full-time, permanent position
• Professional development and certification opportunities
• Clear advancement path to:
  • Tier 2 Engineer
  • Senior Technician
  • Service Manager
  • Technical Sales Engineer
• Collaborative and technology-driven work environment

Additional Information

• Professional office environment
• Rotating after-hours support responsibilities
• Uniform provided

If you're passionate about technology, enjoy solving complex problems, and want to build your career with a growing IT organization, we'd love to hear from you.

Apply today and take the next step in your IT career.

Apply online at www.expresspros.com/cheyennewy