Technical Service Coordinator

Top Job

Located in Hiawatha, IA

Salary: $20-22/hour

Our client in Cedar Rapids, IA is looking for a Technical Service Coordinator!

Position Summary: Our client is looking for a highly organized, proactive Technical Service Coordinator to manage customer service requests, product returns, repairs, warranties, and RMAs for computer hardware products. This is a unique opportunity for someone who enjoys customer service and administrative coordination but also likes taking ownership of a process from beginning to end. You will serve as a key point of contact for customers while working closely with technical, operations, sales, and shipping teams to make sure service requests continue moving toward resolution. You do not need to be a computer repair technician to be successful in this role. The ideal candidate is organized, responsive, comfortable working around technology, and someone who naturally follows through without needing to be reminded. Experience with HubSpot, RMAs, computer hardware, electronics, or technical service is a major plus.

Key Responsibilities:

• Manage the RMA process from the initial customer request through final resolution
• Create, track, update, and close customer service tickets and RMAs
• Communicate with customers by phone and email regarding returns, repairs, warranties, replacements, and status updates
• Gather information regarding product issues and coordinate with technical team members to determine next steps
• Track returned products through evaluation, repair, replacement, and shipment
• Monitor open service cases and proactively follow up with customers and internal departments
• Coordinate with technical support, operations, sales, and shipping teams
• Contact customers regarding repairs that are not covered under warranty and obtain approval and/or purchase orders when needed
• Maintain accurate and detailed documentation throughout the service process
• Manage multiple open customer issues while keeping priorities organized
• Identify recurring service or product issues and communicate trends to management
• Look for opportunities to improve RMA processes, turnaround times, and the overall customer experience

Qualifications:

• Previous customer service, administrative coordination, technical service, RMA, warranty, or similar experience preferred
• HubSpot experience is a major plus, especially Service Hub or ticketing experience, but is not required for the right candidate
• RMA, returns, warranty, or repair coordination experience is highly desirable
• Computer hardware, electronics, or technology product experience is a plus
• Strong organizational skills and exceptional attention to detail
• Excellent written and verbal communication skills
• Strong sense of urgency and consistent follow-through
• Ability to independently manage multiple open issues and priorities
• Comfortable working in a warehouse and technical service environment
• Strong problem-solving skills and willingness to learn
• Self-motivated and comfortable taking ownership of a process from start to finish

Hours:

• Monday – Friday
• 8am – 5pm

Pay:

• $20–22/hour

Why You’ll Love Working with Express:

• 401K Retirement Plan: Secure your future with our employer-sponsored 401K program.
• Comprehensive Benefits Package: Including medical, dental, and vision coverage to keep you and your family healthy.
• Exclusive Savings Opportunities: Enjoy discounts on hotels, flights, electronics, tickets, and more to make your personal life even better!

If you or someone you know is interested in this position, please call Express Employment at (319) 363-3345, or apply online at www.expresspros.com.

Apply Now