CSR/Account Administrator

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Located in Compton, CA

Salary: $26.00 to $30.00 an hour (DOE)

Express Employment Professionals of Downey is currently seeking a CUSTOMER SERVICE REP/ACCOUNT ADMINISTRATOR for a well-established company in COMPTON, CA.

SCHEDULE: Monday through Friday, 7AM - 4PM + possible overtime

PAY: $26.00 to $30.00 an hour (DEPENDING ON EXPERIENCE)

EMPLOYMENT TYPE: temp to hire, long-term

Qualifications:

• 5+ years office-based customer service experience REQUIRED (RETAIL EXPERIENCE NOT APPLICABLE)
• MUST reside within 10 miles of Compton area
• Familiarity with multi-line phones
• Bilingual required (fluent English & Spanish)
• Excellent data entry
• MS Office proficiency
• Strong attention to detail
• Work well under pressure

Responsibilities:

• Monitor email communication from clients and their freight forwarders or customs brokers; collect shipment pre-alerts and inform the assigned warehouse supervisor of expected inbound volume and arrival dates
• Schedule shipment pick-ups and deliveries with authorized carriers per each client’s standard operating procedures or special shipping instructions
• Ensure shipment data files are received and visible in the WMS ahead of arrival
• Create, print, and distribute shipping documents for the warehouse
• Process return orders in the WMS, keep clients updated on return status, and create inventory adjustments as needed; inform the client of any issues that delay or prevent return processing beyond the agreed SOP timeline
• Analyze inbound shipment discrepancies found by the warehouse team, troubleshoot with operations and MODA management to resolve or validate them, and inform the client of the final outcome
• Monitor warehouse receiving progress in the WMS and compare results against expected quantities upon completion; post receipts in the WMS and inform the client accordingly
• Additional tasks as assigned

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