Located in Fort Worth, TX

Salary: 25-28

Position: Customer Support Specialist

A aerospace and defense manufacturing company in Fort Worth is looking to add a Customer Support Specialist to their team!

Schedule: Monday-Friday 7:00am-3:30pm

Pay: $ 25-28/hr

Position Responsibilities:

Establish and build strong relationships with customers via telephone communications
Work as an integral part of the sales team
Posting RFQ’s to the quote log.
Following-up with the customer on in-complete quotation packages
Monitor quote process to make sure quotations are submitted to customer on time
Submit and follow-up with customers on open quotations
Working with the Strategic Account Managers and Reps to support business and overall customer satisfaction
Monitor and complete all customer required documentation (reps & certs, etc.)
Manage and monitor various customer portals for incoming orders and RFQs
Enter customer orders, confirm order receipt and acknowledge delivery dates with customers
Effectively manage the contract review and sign-off process
Field incoming customer requests for order status and work with all internal functional managers to develop a cohesive response to customer requests for order status, order changes, and expedites. This includes managing open order reports/meetings with assigned accounts.
Being present at customer visits to CIA&D
Facilitate Internal Meetings.
Support Program Manager.
Track Production Progress.
Report Production Progress to Customer.
Other duties as assigned.

Express Employment Associate Benefits:

How to Apply:

To apply, please send your resume to Ashley.Garcia3@ExpressPros.com
For fastest service: Come into our office at 6635 Sandshell Blvd. Fort Worth, TX 76137
Application Hours: Monday-Thursday 9am-2pm, Fridays 9am-12pm
Call to speak with us directly at 817-877-1044

Express Office: Fort Worth (Downtown)

2501 Parkview

Suite 101

Fort Worth, TX 76102

Email us

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