HVAC Technical Service Writer

Located in Bellingham, WA

Salary: $25-$37/hr

HVAC Technical Service Writer T120

Location: Bellingham, WA
Pay Range: $25.00 - $37.00 per hour
Employment Type: Full-Time

Join Our Team

We are seeking an experienced and customer-focused HVAC Technical Service Writer to support our growing service department. This role serves as the critical link between customers, field technicians, purchasing, and operations teams to ensure repair projects are managed efficiently and professionally from start to finish. The ideal candidate combines strong HVAC technical knowledge with exceptional customer service, communication, and organizational skills. If you thrive in a fast-paced environment and enjoy helping customers while supporting technicians in the field, we'd like to hear from you.

 

Major Responsibilities

Customer Service Excellence

Maintain a consistent customer-first approach in all interactions.
Serve as the primary point of contact for customers regarding service and repair projects.
Provide quick, accurate, transparent, and professional communication.
Respond to customer questions and concerns with confidence, empathy, and tact.
Resolve customer service issues and ensure a positive customer experience.
Educate customers regarding products, services, repair options, and recommendations.
 

Service Coordination & Scheduling

Support effective repair scheduling practices.
Schedule service appointments and monitor repair progress.
Prepare and manage Work in Progress (WIP) jobs, including appointment durations, equipment details, parts status, and technician assignments.
Proactively schedule repair appointments based on parts availability and estimated arrival dates.
Coordinate with team members to keep customers informed of delays or schedule changes.
Review completed work orders and ensure all required documentation and authorizations are complete.
 

Technical Support & Parts Coordination

Serve as a liaison between field technicians and purchasing teams.
Source parts, identify part numbers, verify availability, and obtain pricing information for technicians in the field.
Use photographs, equipment specifications, diagrams, service estimates, and technical documentation to identify required parts.
Assist technicians with warranty determinations while on-site and communicate warranty processes to customers.
Support warranty claim administration and tracking.
Deliver readily available parts to technicians when business needs require.
 

Project & Account Management

Track estimates, repairs, and customer communications throughout the service lifecycle.
Monitor customer accounts and maintain accurate records of interactions, transactions, and updates.
Follow up with customers regarding recommended repairs and pending estimates.
Present repair estimates clearly and accurately.
Process payments and communicate project status updates.
 

Quality & Team Collaboration

Maintain high standards of performance, quality, attendance, and accountability.
Collaborate with service managers and operational teams to improve processes and reduce callbacks.
Support quality control initiatives that help eliminate recurring service issues.
Build strong working relationships across departments.
Demonstrate a positive, team-oriented attitude and a willingness to assist others.
 

Qualifications

HVAC industry experience preferred.
Strong understanding of HVAC equipment, parts, repairs, and service processes.
Excellent customer service and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong organizational skills and attention to detail.
Proficiency with service management software, CRM systems, and Microsoft Office applications.
Ability to analyze information, solve problems, and make sound decisions.
Comfortable interpreting technical instructions, diagrams, service documentation, and schedules.
 

Benefits Available to Eligible Express Associates:
Medical Plan
Dental Plan
Holiday Pay (6 observed days)
401(K) Retirement Savings Plan
Vision/Eyewear Plan
Life Insurance
Prescription Drug Reimbursement
Short-Term Disability
Referral Bonus of $100.00 for every successful referral
Weekly Pay
Direct Deposit
Visa Cash Card

We take walk-in interviews Monday-Friday from 7:00 AM-5:00 PM, or you can call or text us at 360.734.2457 for an immediate interview!

Have you heard about our $200 REFERRAL BONUS? Refer a friend to Express they get $100, and you get $100! 

For confidential consideration, we offer several ways to apply:
-Call or text our office at 360-734-2457 for an immediate phone interview.
-Complete an online application on our website: www.expresspros.com/apply
-Email your resume to: shannon.jacoby@expresspros.com
-Come by our office and talk to one of our Employment Specialists: 4164 Meridian Street Ste 200 Bellingham, WA 98226

Apply Now