Help Desk Facilities

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Located in Maryville, TN

Salary: 20.00

Help Desk Facilities - $20

 

Express is hiring for MULTIPLE Seasonal Help Desk Facilities positions for a company in Knoxville, TN. 

 

Help Desk Facilities responsibilities: 

  • Lead the intake and triage of all facility-related requests submitted by phone, chat, email, or portal entry using the ticketing platform
  • Own and prioritize the facilities ticketing queue to ensure timely resolution of maintenance and repair issues
  • Dispatch, coordinate, and manage service vendors for plumbing, electrical, lighting, HVAC, painting, and emergency repairs
  • Walk Guests and field teams through the facility issue resolution process
  • Determine the best solution based on issue details and urgency, balancing cost, timeline, and guest impact
  • Contribute to a positive, collaborative team environment during the busy season

Help Desk Facilities Qualifications: 

  • 3–5 years of experience in facilities coordination, property management, or operations, with prior lead or supervisory experience preferred; retail experience strongly preferred
  • Proficiency with ticketing/CMMS systems and communication platforms (phone/chat/email)
  • Comfortable to sit for extended periods of time
  • Availability to work evenings and weekends

Help Desk Facilities Shift: 

  • Seasonal from (OCT - JAN)
  • Training is M-F, 9AM - 5:30.
  • After training, it will change from 5 AM - 2/3PM OR 2 PM - 10/11 PM.  
  • Must have availability for evenings and weekends throughout peak season. 

 

Applying for the Help Desk Facilities is easy, pick any of the following options:

  • Call 865-273-2158, ask for Magy
  • Walk-In: 8am-3:30pm MON-FRI, 631 William Blount Drive, Maryville, TN 
  • Submit an application at Expresspros.com/AlcoaTN
  • Quick apply here:  https://tinyurl.com/3edmfypw
  • Email: Magy.Gonzales@Expresspros.com

Express Office: Alcoa (Blount County)
631 William Blount Drive
Maryville, TN 37801
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