Customer Service/Appointment Coordinator (AP169)

Top Job

Located in Pickering, ON

Salary: $19-22

Our Pickering client, a leading car dealership who sells new and used vehicles, is looking for a Customer Service/Appointment Coordinator to join their team to cover a leave!

 

Benefits to you:

• Temporary/Contract (3 Month Contract with possibility of extension)
• Established company with over 26 years in business
• Full Time Hours
• Work in a positive and team-oriented culture

Responsibilities:

• Serve as the primary point of contact for customers via phone, email, and text messaging
• Schedule, confirm, and coordinate service appointments
• Ask qualifying questions to determine customer needs and book appointments accordingly
• Maintain and manage the service appointment calendar
• Review online bookings and identify recall opportunities
• Coordinate alternate transportation arrangements for customers when required
• Provide customers with estimated service completion times and appointment details
• Maintain accurate customer and vehicle information within dealership systems
• Contact customers who are due for maintenance and schedule service appointments
• Conduct recall campaign calls and coordinate customer bookings
• Notify customers regarding special-order parts arrivals and arrange appointments
• Perform other tasks that may be assigned

Qualifications and Skills:

• Minimum 1 year of Customer Service or Appointment Scheduling experience
• Experience using Xtime and CDK software
• Experience handling a high volume of inbound/outbound calls
• Strong data entry and record-keeping experience
• Excellent communication skills (verbal and written)
• Strong attention to detail and accuracy
• Excellent organizational and multitasking abilities
• Strong problem-solving and conflict-resolution skills

Bonus Qualifications:

• Knowledge of automotive maintenance schedules and service processes (asset)

Compensation and Hours:

• Monday: 8:00am to 4:00pm / Tuesday to Friday: 9:00am to 5:00pm
• Pay Rate: $19-22 per hour

Express Employment Professionals is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities. Applicants are advised that artificial intelligence tools may be used to support initial screening based on key words and minimum qualifications. Express provides reasonable accommodation throughout the recruitment process upon request. This posting and any associated applicant information will be retained for three years in accordance with provincial regulations.

Apply Now