Customer Service/Administrative Assistant

Located in Tinton Falls, NJ

Salary: 23-24

 

We are looking for a dependable, organized, and versatile Customer Service Representative to join our team in our Freehold, NJ office.

 

This position is a great fit for someone who enjoys working with customers but is also comfortable pitching in wherever needed. Customer service will be the primary responsibility, but this role will also assist with a variety of administrative and operational tasks throughout the office.

 

We are looking for a team player and utility person who is willing to learn, take initiative, and help keep things moving.

 

Responsibilities

· Provide friendly and professional customer service by phone and email

· Assist customers with orders, product questions, pricing, availability, and general inquiries

· Enter and process customer orders accurately

· Follow up on orders and help resolve customer service issues

· Assist with bid and quote submissions, including gathering information and preparing required paperwork

· Help maintain and update customer and product pricing

· Assist with warehouse-related paperwork and documentation

· Communicate with sales, warehouse, purchasing, and other team members to help ensure orders are handled properly

· Maintain accurate records and organized files

· Assist with data entry, spreadsheets, and general office administration

· Help with special projects and other administrative duties as needed

· Be willing to jump in and assist in other areas as priorities change

 

What We're Looking For

· Previous customer service or office experience preferred

· Strong communication and interpersonal skills

· Good organizational skills and attention to detail

· Comfortable working on a computer and learning new software

· Working knowledge of Microsoft Office, including Outlook, Word, and Excel

· Ability to handle multiple responsibilities and prioritize tasks

· Reliable, punctual, and able to work independently

· Positive, team-oriented attitude

· Willingness to learn and take on responsibilities outside of traditional customer service duties

· Experience with order entry, bids, pricing, purchasing, distribution, or warehouse operations is a plus

 

Schedule & Benefits

This is a full-time, in-office position at our Freehold, NJ location.

Schedule: Monday through Friday, 7:30 AM–4:00 PM, with a 30-minute lunch.

Our benefits package includes:

· Paid sick time

· Paid vacation

· 401(k) retirement plan

· Medical insurance

· Additional employee benefits

 

About the Role

This is more than a traditional customer service position. We are a busy team, and we value employees who are willing to pitch in, learn different parts of the business, and help wherever needed.

The right person will take ownership of their work, pay attention to details, communicate well, and be comfortable wearing a few different hats throughout the day.

If you are dependable, organized, customer-focused, and enjoy being the kind of person a team can count on, we'd like to hear from you.

Apply Now