Job Summary

We are seeking a compassionate and detail-oriented Intake Specialist to join our team. In this role, you will serve as the first point of contact for individuals seeking assistance, conducting interviews, determining eligibility, and providing exceptional customer service throughout the intake process. This position is ideal for candidates with experience in customer service, administrative support, data entry, client services, social services, office administration, or clerical work.

This opportunity offers the potential to grow into a Case Manager position for the right candidate.

Key Responsibilities

• Conduct intake interviews with clients and gather required information.
• Determine eligibility based on established guidelines and program requirements.
• Provide professional and compassionate customer service to individuals from diverse backgrounds.
• Perform accurate data entry and maintain confidential client records.
• Answer and direct incoming phone calls while responding to client inquiries.
• Complete general clerical and administrative duties to support daily operations.
• Maintain organized documentation and ensure information is entered accurately into computer systems.

Qualifications

• Associate's Degree or at least 3 years of related experience.
• Strong computer proficiency and ability to navigate multiple software systems.
• Excellent customer service, communication, and phone skills.
• Compassionate and able to work effectively with people facing challenging circumstances, including homelessness.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and professionalism in sensitive situations.

Apply Today! https://expresspros.com/weatherfordtx/