Office Manager

Location: Woodbury, MN
Schedule: Full-Time, Monday-Friday

• Monday-Thursday: 8:00 AM - 5:00 PM
• Friday: 9:00 AM - 4:00 PM

Position Summary

We are seeking a highly organized, people-focused Office Manager to oversee the day-to-day operations of our client's busy dental practice in Woodbury, Minnesota. This individual will play a key leadership role in ensuring an exceptional patient experience while effectively managing office operations, administrative functions and a team of seven front and back office employees. The ideal candidate is a strong communicator, natural leader, and problem solver who enjoys working with people. Prior dental office management experience is preferred, however, candidates with medical office management or general administrative management experience will also be considered.

Key Responsibilities

• Oversee the daily operations of the dental office to ensure efficiency and excellent patient service
• Manage office workflows, scheduling processes and administrative procedures
• Answer phones and assist patients with questions and appointment requests
• Perform general administrative and office management duties
• Maintain office records and documentation in compliance with company policies

• Supervise, support and manage a team of seven front and back office employees
• Coach, motivate and develop staff members to ensure high performance and accountability
• Address employee concerns and assist with conflict resolution when necessary
• Handle patient questions, concerns and complaints professionally and effectively
• Enter and maintain accurate patient insurance information
• Verify insurance information and coordinate with patients regarding coverage when needed

• Oversee patient billing and collections processes
• Manage accounts payable (AP) and accounts receivable (AR)
• Collaborate with ownership and external accounting resources as needed

Qualifications

• Previous management or supervisory experience (Dental or medical office preferred but no required)
• Exceptional interpersonal and customer service skills
• Strong leadership and team-building abilities
• Proficiency with Microsoft Office and basic office technology
• Experience handling confidential information with professionalism and discretion
• Experience with patient scheduling, insurance processing, billing, and collections

#EXSTPST