Front Counter / Order Prepper

Located in Great Falls, MT

Salary: $15.50 + Tips

Typical responsibilities:

• Greet customers with a warm and friendly demeanor.
• Assist guests in understanding the menu, making recommendations, and answering questions about ingredients or dietary restrictions.
• Efficiently process customer orders using the restaurant's point-of-sale (POS) system.
• Handle customer inquiries, concerns, and complaints with professionalism and resolve issues to the satisfaction of the customer and management.
• Accurately handle cash, credit card transactions, and other forms of payment.
• Maintain accurate cash register balances and ensure proper accounting of all transactions.
• Follow established procedures for order modifications, special requests, and substitutions.
• Maintain cleanliness and organization of the counter area, ensuring a tidy and appealing appearance.
• Ensure that all condiments, utensils, and supplies are adequately stocked and readily available.
• Assist in restocking food and beverage items as needed.
• Adhere to proper food safety and hygiene guidelines to ensure the health and safety of guests.
• Collaborate with kitchen staff and other team members to ensure timely and accurate order preparation and delivery.
• Communicate customer feedback, special requests, and operational issues to management and the appropriate team members.
• Support a positive and inclusive work environment by respecting and cooperating with colleagues.
• Know menu offerings, including ingredients, preparation methods, and specials.
• Proactively upsell and promote menu items, including beverages, sides, and desserts, to enhance the customer experience and increase sales.

Useful qualifications:

• Previous experience in customer service or foodservice preferred but not required.
• Strong communication and interpersonal skills, with a friendly and outgoing personality.
• Excellent multitasking abilities to handle fast-paced, high-pressure situations.
• Attention to detail and accuracy in order processing and cash handling.
• Ability to work in a team environment and collaborate effectively with colleagues.
• Flexibility to work in shifts, including evenings, weekends
• Knowledge of basic food safety and hygiene practices.
• Ability to stand for extended periods and lift moderate weights (e.g., trays of food or beverage).

 

 

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