Front Desk Clerks

Top Job

Located in Jacksonville, FL

Salary: 15.00

Hotel Front Desk Clerk Job Description

Job Title: Hotel Front Desk Clerk
Department: Guest Services / Front Office
Employment Type: Full-Time
Schedule: Must be flexible and available to work weekends, holidays, and various shifts as needed.

Position Summary

We are seeking a friendly, professional, and dependable Hotel Front Desk Clerk to provide excellent customer service to hotel guests. This position is responsible for welcoming guests, managing check-ins and check-outs, processing reservations and payments, answering questions, and assisting with guest needs throughout their stay.

Essential Duties & Responsibilities

• Greet guests in a professional and welcoming manner.
• Complete guest check-ins and check-outs accurately and efficiently.
• Make, modify, and cancel hotel reservations.
• Answer incoming phone calls and respond to guest questions.
• Provide information regarding hotel services, amenities, policies, and the surrounding area.
• Process cash and credit/debit card payments accurately.
• Verify guest identification and reservation information.
• Assign rooms and issue room keys.
• Respond professionally to guest concerns and work to resolve issues promptly.
• Communicate guest requests to housekeeping, maintenance, and management.
• Maintain accurate guest records and reservation information.
• Monitor lobby and front desk areas to maintain a professional appearance.
• Complete shift reports and maintain an accurate cash drawer when required.
• Follow hotel safety, security, and confidentiality procedures.
• Assist with additional front desk and guest service duties as assigned.

Qualifications

• Previous hotel, front desk, customer service, or hospitality experience preferred.
• Strong customer service and communication skills.
• Professional and positive attitude.
• Basic computer and data-entry skills.
• Ability to communicate effectively in person and over the phone.
• Strong attention to detail and organizational skills.
• Ability to handle guest complaints calmly and professionally.
• Dependable attendance and punctuality.
• Ability to multitask in a fast-paced environment.
• Must be willing to work weekends and holidays when scheduled.

Preferred Skills

• Previous experience with hotel reservation or property management systems.
• Cash-handling and payment-processing experience.
• Customer service or hospitality experience.
• Ability to work independently with minimal supervision.

Ideal Candidate:
The ideal candidate is outgoing, dependable, customer-service focused, and comfortable interacting with guests from a variety of backgrounds. They should be able to maintain professionalism while handling multiple responsibilities and creating a positive experience for every hotel guest.

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