Front Desk

Top Job

Located in Roseburg, OR

Salary: $18

Front Desk, Full time $18/HR

Monday through Friday (8am-5pm)

Responsibilities:

• Answer Phones

Confirm customer information

Ask questions and direct to appropriate person

• Process all incoming and outgoing communications and mail

Agency email inbox, phone, text messages, and physical mail

• Correctly redirect all incoming communication to appropriate person
• Complete new customer intake form and scheduling appointments
• Manage scheduled calendars

Call and text reminders for upcoming appointments

Ensure all required documents are gathered prior to appointments

Call no shows/late appointments

• Organize office wide activities
• Maintain and organize all office supplies: Computer/desk, breakroom snacks, coffee, and cleaning supplies
• Coordinate janitorial services
• Assist customer with billing questions

Make payments with company online

Receipting payments on invoices

Create bank deposits

• Keep front desk tidy and presentable with all necessary materials
• Greet and welcome guests
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Keep updated records and files
• Take up other duties as assigned

Requirements:

• Proven experience as a front desk representative
• Familiar with office machines
• Proficient in English (oral and written)
• Excellent knowledge of Microsoft Office
• Strong communications and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientated

 

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