Training Operations Coordinator
Champaign, IL | Full-Time
Do you thrive when you're the person keeping everything organized behind the scenes?
We're looking for a highly organized, detail-oriented professional to join our team as a Training Operations Coordinator. This role is ideal for someone who enjoys managing multiple moving pieces, communicating with a variety of people, learning new systems, and making sure every detail is completed accurately.
You'll serve as the central point of coordination between customers, instructors, students, training platforms, certification records, and billing activities. Success in this position requires exceptional follow-through, strong communication skills, and the ability to confidently manage multiple priorities at the same time.
If you're the type of person who enjoys bringing order to complexity, solving problems, and ensuring nothing falls through the cracks, we'd love to hear from you.
What You'll Do
Coordinate Training Operations
- Schedule training courses and coordinate class logistics.
- Assign online training modules and manage participant enrollment.
- Dispatch qualified instructors to training locations.
- Prepare training materials, equipment, and course supplies.
- Ensure training sessions are fully organized and ready to go before the scheduled date.
- Support instructors with scheduling updates, documentation, and training resources.
Manage Customer & Training Records
- Communicate professionally with customers, instructors, and students by phone and email.
- Verify participant information and training requirements.
- Review training documentation for accuracy and completeness.
- Issue certification cards and training credentials.
- Maintain accurate electronic and physical training records.
- Resolve scheduling conflicts and administrative issues efficiently.
- Follow up on missing information and incomplete documentation.
Billing & Customer Follow-Up
- Prepare invoices for completed training services.
- Ensure training records accurately match services provided.
- Track training completions and recertification dates.
- Contact customers who are due for recertification and assist with scheduling future training.
- Support customer retention by maintaining regular communication and exceptional service.
Inventory & Administrative Support
- Prepare equipment and supplies for instructor pickup.
- Maintain training equipment readiness and organization.
- Track, order, and replenish training materials and supplies.
- Manage inventory of books, certification cards, online training modules, and classroom consumables.
- Assist with office operations and ongoing process improvement initiatives.
Marketing & Outreach
- Promote public training classes through social media platforms.
- Respond to inquiries regarding upcoming classes and training opportunities.
- Help increase awareness of training programs within the community.
What We're Looking For
- Strong organizational and multitasking abilities.
- Exceptional attention to detail and accuracy.
- Strong written and verbal communication skills.
- Ability to prioritize competing responsibilities and deadlines.
- Professional and customer-focused approach to problem solving.
- Comfortable learning multiple software platforms and technical processes.
- Strong computer skills, including Microsoft Office and web-based systems.
- Ability to work independently while maintaining excellent follow-through.
- Dependable, proactive, and highly organized.
Preferred Qualifications
While not required, experience in any of the following areas is helpful:
- CPR, First Aid, or safety training programs.
- Healthcare or certification-based training environments.
- Learning Management Systems (LMS).
- Scheduling and dispatching.
- Administrative or office operations.
- Customer service and client relationship management.
- Billing, invoicing, or record management.
The Ideal Candidate
This position is perfect for someone who:
- Enjoys coordinating multiple moving parts.
- Loves creating organization and structure.
- Takes ownership of tasks and follows them through to completion.
- Learns new software and processes quickly.
- Communicates professionally with customers and team members.
- Doesn't let details slip through the cracks.
- Finds satisfaction in making sure everything runs smoothly.
Physical Requirements
- Primarily office-based environment.
- Frequent computer, phone, and administrative work.
- Ability to occasionally lift and move supplies weighing up to 25 pounds.
- Ability to organize, prepare, and transport training materials as needed.
Benefits
- Full-Time Opportunity
- Competitive Compensation
- Health Benefits Available
- Paid Time Off
- Retirement Plan Opportunities
- Professional Development and Growth Potential
- Supportive Team Environment
- Stable and Growing Organization
Why Join Us?
This role is much more than a traditional administrative position. You'll become a key part of ensuring training programs are delivered accurately, efficiently, and professionally. Your work will directly support customers, students, instructors, and organizations that rely on high-quality training services.
If you're someone who enjoys organization, communication, problem-solving, and keeping operations running smoothly, this could be the perfect opportunity for you.
3 Ways To Apply
1. Submit Your Resume
Submit your resume directly through this job posting.
2. Email Your Resume
Send your resume to cody.alterman@expresspros.com
3. Call Cody Directly
Have questions or want to discuss the opportunity before applying? Call Cody Alterman at 217-480-7273.
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