Service Coordinator

Champaign, IL | Full-Time

Do you enjoy keeping people organized, solving problems, and making sure nothing falls through the cracks?

We're seeking a highly organized and dependable Service Coordinator to support a growing HVAC service and repair company in the Champaign area.

This position serves as the communication hub between customers, field technicians, and office operations. You'll play a critical role in keeping technicians scheduled, jobs organized, permits completed, inventory tracked, and projects moving efficiently from start to finish.

The ideal candidate is someone who enjoys staying organized in a fast-paced environment, communicates professionally, and takes pride in being the person others can rely on to keep things on track.

If you're proactive, detail-oriented, and can successfully manage multiple priorities without becoming overwhelmed, we'd like to meet you.

What You'll Do

• Coordinate daily schedules for service technicians and field personnel.
• Schedule service calls and help prioritize workload based on customer needs and job urgency.
• Communicate with customers regarding appointments, scheduling updates, and project timelines.
• Maintain job files, work orders, permits, and project documentation.
• Track inventory, materials, and equipment needed for upcoming jobs.
• Assist in ordering supplies and coordinating material availability.
• Support technicians by ensuring they have accurate information before arriving on job sites.
• Monitor project progress and help identify potential scheduling conflicts before they become problems.
• Maintain accurate records and data within scheduling and business management systems.
• Assist with general office administration and operational support.
• Work closely with management to ensure projects stay organized and on schedule.

What We're Looking For

• Previous experience in administrative support, scheduling, dispatching, customer service, or operations coordination.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Strong computer skills, including Microsoft Office.
• Ability to prioritize changing workloads and adapt in a fast-paced environment.
• High level of attention to detail and accuracy.
• Professional demeanor when interacting with customers, vendors, and team members.
• Ability to work independently and take ownership of responsibilities.
• High School Diploma or GED required.

Bonus Points For

• Experience working in the HVAC, construction, service, maintenance, plumbing, electrical, or skilled trades industries.
• Experience coordinating field employees, technicians, or service teams.
• Familiarity with scheduling, dispatching, or project management software.

Work Environment

This position is primarily office-based and involves frequent computer and phone use throughout the day.

Candidates should be comfortable:

• Working on a computer for extended periods.
• Managing multiple tasks simultaneously.
• Occasionally lifting office supplies or inventory items.
• Communicating regularly with customers, technicians, vendors, and leadership.

Why This Opportunity?

This is a great opportunity for someone who enjoys being the person who keeps everything running smoothly. You'll work closely with leadership and field teams, make a direct impact on daily operations, and become an essential part of a growing local business.

We're looking for someone who is:

• Organized
• Dependable
• Professional
• Resourceful
• Proactive
• Calm under pressure

If people regularly describe you as the person who "keeps everyone else organized," this could be an excellent fit.

3 Ways To Apply

1. Submit Your Resume

Submit your resume directly through this job posting.

2. Email Your Resume

Send your resume to cody.alterman@expresspros.com

3. Call Cody Directly

Have questions or want to discuss the opportunity before applying? Call Cody Alterman at 217-480-7273.

#CHAMILOS