Customer Service Representative

Top Job

Located in Winona, MN

Salary: 20.00

Customer Service Representative
Winona, MN
Monday-Friday - 8a-5pm
$20/hour

 

About the Role

A small manufacturing company is seeking a Customer Service Representative to serve as the primary point of contact for customers regarding parts orders, machine shipments, service coordination, and account inquiries. This role supports a direct-to-customer sales model, ensuring accurate order processing, timely communication, and coordination across departments. The CSR plays a critical part in supporting sales, service, and shipping functions in a fast-paced manufacturing environment.

 

What You'll Do

• Manage incoming customer phone calls and emails regarding parts, service, shipments, and product information
• Prepare and process customer quotes for parts and future orders in coordination with Sales or Technical Specialists
• Enter and process sales orders, generate packing slips, and issue invoices within the ERP system (Navision)
• Coordinate shipment logistics for machines and parts, including scheduling freight and preparing required documentation
• Prepare international shipping paperwork and ensure compliance with documentation requirements
• Process customer credit card payments and reconcile credit card statements
• Maintain accurate records of customer interactions, transactions, and account activity
• Resolve customer complaints or order discrepancies by coordinating with Production, Purchasing, or Technical teams
• Assist with service coordination documentation and tracking as needed
• Support continuous improvement efforts related to order processing and customer communication
• Provide backup coverage for other office functions as needed

What We're Looking For

• High school diploma or equivalent required, associate degree preferred
• 2-5 years of customer service experience in a manufacturing, industrial, or B2B environment preferred
• Experience working in ERP systems, Navision preferred
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a deadline-driven environment
• Strong written and verbal communication skills
• Proficiency in Microsoft Office applications

Work Environment

Primarily office-based with occasional exposure to shop-floor conditions.

Prolonged periods of sitting and computer work.

Occasional lifting up to 25 pounds.

 

Why Join Us

Join a growing manufacturing company where you'll play a key role in supporting customers directly and collaborating across sales, production, and shipping teams.

Apply Now