Tier I Support Technician- Night Shift 11pm to 7:30am

Located in Bellingham, WA

Salary: $23.00 - $24.00

Tier I Support Technician- Night Shift 11pm to 7:30am

Location: Bellingham, WA
Pay: $23.00 - $24.00 per hour

Training will be approximately 4 weeks on the dayshift, then will be 11 p.m. to 7:30 a.m.

 

Position Overview

We are seeking a motivated and customer-focused Tier I Support Technician to provide first-line technical support to customers. In this role, you will troubleshoot and resolve technical issues remotely, deliver exceptional customer service, and ensure timely escalation of more complex issues when necessary. If you enjoy problem-solving, working with technology, and helping customers succeed, we'd love to hear from you.

 

Key Responsibilities

• Provide technical support to customers via phone and remote troubleshooting tools.
• Diagnose and resolve Tier I technical issues related to networking and connectivity.
• Document customer interactions, troubleshooting steps, and resolutions in the ticketing system.
• Escalate unresolved issues to Tier II Support in a timely manner.
• Coordinate dispatches to field technicians when onsite support is required.
• Maintain call control while delivering a positive customer experience.
• Monitor and manage support tickets to ensure prompt follow-up and resolution.
• Collaborate with internal teams to ensure service quality and customer satisfaction.
• Participate in an on-call rotation as required.

 

Required Qualifications

• 1 to 2 years of technical support experience.
• Strong understanding of networking fundamentals.
• Basic troubleshooting and problem-solving skills.
• Knowledge of LAN, WAN, and WLAN networking environments.
• Understanding of networking protocols including:
• DHCP
• IPv4
• OSPF
• BGP
• Basic knowledge of Cisco networking devices, including switches and routers.
• Experience using customer relationship management (CRM) and ticketing software.
• Ability to work independently with minimal supervision.
• Strong written and verbal communication skills.
• Ability to clearly document technical issues and resolutions.
• Experience escalating support tickets appropriately and efficiently.
• Strong organizational and time-management skills.
• Customer service experience with the ability to maintain call control and resolve issues professionally.
• Flexibility to work varying schedules, including on-call support.

Preferred Qualifications

• Cisco certification such as CCNA.
• Basic knowledge of microwave communications.

What We're Looking For

The ideal candidate is a self-starter who enjoys helping customers, has a passion for technology, and can effectively balance technical troubleshooting with exceptional customer service. You'll thrive in this role if you're organized, eager to learn, and enjoy working in a fast-paced support environment.

 

Benefits Available to Eligible Express Associates:
Medical Plan
Dental Plan
Holiday Pay (6 observed days)
401(K) Retirement Savings Plan
Vision/Eyewear Plan
Life Insurance
Prescription Drug Reimbursement
Short-Term Disability
Referral Bonus of $100.00 for every successful referral
Weekly Pay
Direct Deposit
Visa Cash Card

We take walk-in interviews Monday-Friday from 7:00 AM-5:00 PM, or you can call or text us at 360.734.2457 for an immediate interview!

Have you heard about our $200 REFERRAL BONUS? Refer a friend to Express they get $100, and you get $100! 

For confidential consideration, we offer several ways to apply:
-Call or text our office at 360-734-2457 for an immediate phone interview.
-Complete an online application on our website: www.expresspros.com/apply
-Email your resume to: shannon.jacoby@expresspros.com
-Come by our office and talk to one of our Employment Specialists: 4164 Meridian Street Ste 200 Bellingham, WA 98226

Apply Now