Service Manager Atlanta, GA

Top Job

Located in Atlanta, GA

Salary: $60,000 + Bonus

Service Manager – Commercial Refrigeration, Ice Machines & Water Filtration

Atlanta, GA | Full-Time | $60,000+ Base Salary + Performance Bonus

About the Opportunity

A growing commercial service organization is seeking an experienced Service Manager to lead field service operations in the Atlanta, Georgia market.

The company provides commercial refrigeration, ice machine, preventive maintenance, water filtration, installation, and repair services to a diverse commercial customer base.

This is an excellent opportunity for an experienced refrigeration professional who is ready to move beyond simply managing service calls and take ownership of a field service team and market.

The organization places a strong emphasis on customer service, technical excellence, accountability, employee development, and long-term customer relationships.

 

Resumes to be sent to melissa.speaker@expresspros.com

#3463

The Position

This is a hands-on technical leadership position, not a desk-only management role.

The ideal candidate will have a strong commercial refrigeration/HVAC-R background along with working knowledge of commercial ice machines and water filtration systems.

You should be equally comfortable:

• Troubleshooting a refrigeration problem alongside a technician

• Reviewing service documentation and technical findings

• Coaching and developing technicians

• Speaking professionally with key customers

• Managing routes and open service calls

• Conducting quality-control inspections

• Managing inventory and parts

• Resolving escalated service situations

• Improving technician productivity and technical capability

The Service Manager is expected to understand the equipment, know the work, support technicians in the field, and lead from the front.

What You'll Be Responsible For

Team Leadership & Development

• Lead, coach, train, and hold field technicians accountable for performance.

• Develop HVAC/R and Preventive Maintenance Technicians within the Atlanta market.

• Conduct field coaching and quality-control inspections.

• Help newer technicians improve their troubleshooting and diagnostic abilities.

• Identify training needs and coordinate technical development.

• Establish clear performance expectations and follow up on results.

• Build a culture of accountability, preparation, communication, and continuous improvement.

Technical Leadership

• Serve as a technical resource for commercial ice machines, refrigeration systems, and water filtration equipment.

• Assist technicians with advanced refrigeration, electrical, mechanical, and water-related diagnostics.

• Help diagnose repeat or difficult service problems.

• Review technical findings before unnecessary parts are replaced.

• Support proper refrigeration practices, including system diagnostics, evacuation, charging, leak detection, and component replacement.

• Understand how water quality, scale, sediment, filtration, and treatment affect commercial ice machine reliability and performance.

Service Operations

• Oversee daily field service activity throughout the Atlanta market.

• Monitor open service calls and ensure work orders move efficiently toward completion.

• Help organize technician schedules, routes, and workloads.

• Improve response times and reduce unnecessary return trips.

• Support emergency service needs and technician on-call rotations.

• Ensure technicians communicate delays, additional repairs, and customer concerns promptly.

• Work closely with administration, dispatch, and senior leadership.

Preventive Maintenance & Water Filtration

• Ensure preventive maintenance programs are completed according to established company standards.

• Maintain high standards for ice machine cleaning, sanitization, and equipment condition.

• Ensure water filters are properly selected, installed, documented, and replaced.

• Identify scale, water-quality, capacity, pressure, and filtration issues that may contribute to equipment failure.

• Help technicians identify opportunities to prevent equipment failures rather than simply respond to them.

• Review preventive maintenance documentation, photographs, equipment condition, and recommended repairs.

Customer Experience

• Build strong relationships with commercial customers.

• Professionally handle escalated customer concerns.

• Communicate technical issues in language customers can understand.

• Help customers make informed repair, replacement, filtration, and preventive-maintenance decisions.

• Protect long-term customer relationships while balancing service quality and company profitability.

Quality & Accountability

• Review technician notes, photographs, checklists, and service documentation.

• Ensure service reports accurately explain what was found, what was completed, and what remains to be addressed.

• Maintain high standards for workmanship, cleanliness, and professionalism.

• Monitor callbacks and repeat failures and identify opportunities for improvement.

• Promote safe driving, professional appearance, and proper care of company vehicles, tools, and equipment.

Inventory & Asset Management

• Help manage local parts, filters, tools, and technician truck inventory.

• Maintain appropriate stocking levels.

• Reduce unnecessary parts purchases and inventory loss.

• Ensure technicians have the proper tools and commonly needed parts to complete work efficiently.

Technical Experience We're Looking For

The strongest candidates will have experience with:

• Commercial refrigeration

• Commercial ice machines

• HVAC/R diagnostics

• Refrigeration electrical systems

• Compressor and refrigeration-system troubleshooting

• Commercial water filtration

• Scale prevention and water treatment

• Ice machine cleaning and sanitization

• Preventive maintenance programs

• Mechanical and electrical troubleshooting

• Equipment installations

• Field service operations

• Technician training and development

Experience servicing equipment from major commercial ice machine, refrigeration, and water filtration manufacturers is a strong advantage.

Qualifications

Required

• Strong commercial refrigeration/HVAC-R background

• Previous hands-on troubleshooting and repair experience

• Working knowledge of commercial ice machines

• Working knowledge of commercial water filtration systems

• Strong electrical and mechanical troubleshooting ability

• EPA certification

• Valid driver's license

• Acceptable driving record

• Ability to pass required background and MVR screening

• Strong written and verbal communication skills

• Ability to effectively use mobile technology and digital service-management systems

• Ability to lift up to 75 lbs.

• Ability to safely climb ladders and work at elevated heights, including rooftops

• Ability to participate in an on-call rotation when needed

Preferred

• 5+ years of commercial refrigeration/HVAC-R experience

• 2+ years in a Lead Technician, Supervisor, Service Manager, or similar leadership position

• Commercial ice machine manufacturer training

• Water filtration or water-treatment training

• Experience managing multiple field technicians

• Experience managing service routes, inventory, callbacks, and service KPIs

The Leadership Style We're Looking For

We're looking for a Service Manager who believes that when the team isn't succeeding, leadership's first responsibility is to help the team improve.

The right person:

• Leads by example

• Takes ownership

• Coaches rather than simply criticizes

• Holds people accountable

• Communicates early

• Addresses problems instead of allowing them to linger

• Understands the difference between diagnosing and guessing

• Takes pride in professional workmanship

• Values accurate documentation

• Understands the importance of customer relationships

• Controls costs without sacrificing quality

• Understands that technician productivity matters

• Continually wants to learn

• Wants the team to continually improve

• Can make decisions and accept responsibility for the results

We're not looking for someone who simply wants the title of Manager. We're looking for someone who wants to lead a market and develop a high-performing service team.

Compensation

Base Salary: $60,000+ per year, based on experience

Plus Performance-Based Bonus Opportunity

Candidates with significant commercial ice machine, refrigeration, water filtration, and field-management experience may be considered for higher compensation based on experience and qualifications.

Benefits

• Company Vehicle

• Paid Drive Time – Driveway to Driveway

• Company Phone

• Company-Paid Tools

• Company-Paid Technical Training

• Company Uniforms

• 401(k)

• 401(k) Matching

• Health Insurance – Company Pays 90% of Employee Premium

• Company Pays 75% of Dependent Health Insurance Premium

• Dental Insurance

• Vision Insurance

• Accident Coverage

• Paid Time Off

• 6 Paid Holidays

• Birthday Paid Off

• 1 Week PTO after 1st Year

• 2 Weeks PTO after 3rd Year

• 4 Weeks PTO after 5th Year

• Travel Stay Bonus Pay

• Daily Travel Per Diem

• Career Advancement Opportunities

Ready to Lead?

This position offers the opportunity to do much more than manage today's service calls.

You'll have the opportunity to develop technicians, improve field operations, strengthen customer relationships, increase service performance, and help build a successful Atlanta service operation.

 

If you're an experienced commercial refrigeration professional who understands ice machines and water filtration—and you're ready to lead people, solve problems, and take ownership of results—we want to hear from you.

Job Type: Full-Time
Location: Atlanta, GA / Field-Based

Equal Opportunity Employer

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