Express Employment Professionals is recruiting for a Bilingual Administrative Assistant (English/Spanish) on behalf of a reputable local company. This position is ideal for someone who is professional, organized, and comfortable working in a busy front desk environment while providing excellent customer service. The successful candidate will be responsible for greeting and assisting visitors, answering a high volume of incoming calls, supporting employees and customers, and handling a variety of administrative duties.
Key Responsibilities:
- Serve as the first point of contact at the front desk, providing friendly and professional customer service to visitors, employees, and customers.
- Answer and direct a high volume of incoming phone callswhile maintaining a professional and helpful demeanor.
- Greet visitors, determine their needs, and direct them to the appropriate department or individual.
- Provide bilingual customer service and assist with communication between English- and Spanish-speaking employees, customers, and visitors.
- Provide general administrative support, including filing, scheduling, data entry, document preparation, and maintaining accurate records.
- Handle routine questions and requests, escalating issues to the appropriate department when necessary.
- Maintain office inventory and supplies and assist with keeping the front desk and office area organized.
- Enter and maintain information accurately in company systems and spreadsheets.
- Assist with employee paperwork, forms, and other administrative needs.
- Support the overall office team with additional administrative duties as needed.
Qualifications:
- Fluent in both English and Spanish
- Previous experience in an administrative, receptionist, front desk, or customer service role (preferred)
- Comfortable answering and managing a high volume of phone calls in a fast-paced environment.
- Strong customer service and communication skills with a professional and friendly demeanor.
- Excellent organizational skills and attention to detail.
- Ability to multitask, prioritize responsibilities, and remain calm in a busy office environment.
- Proficiency with Microsoft Office.
- Ability to handle confidential information with professionalism and discretion.
