Bilingual Showroom Customer Service & Reception Specialist

Location: Tampa, FL 33634
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Pay: $16-$20 per hour, based on experience

Position Overview

We are seeking a Bilingual Showroom Customer Service & Reception Specialist to serve as the first point of contact for customers while supporting showroom operations and order processing. This position combines front desk reception duties with customer service and sales order administration in a fast-paced showroom and distribution environment.

The ideal candidate is friendly, organized, detail-oriented, and fluent in both English and Spanish. This role requires excellent communication skills, strong customer service abilities, and the ability to manage multiple priorities while delivering a positive customer experience.

Key Responsibilities

Customer Reception & Showroom Support

• Greet and assist customers, visitors, and vendors in a professional and friendly manner
• Provide a positive first impression and excellent customer experience
• Answer and route incoming phone calls to the appropriate departments
• Respond to customer inquiries and provide product and service information
• Show customers product samples and assist with basic product selection
• Price tag products and maintain showroom presentation and organization

Customer Service & Order Processing

• Fulfill walk-in and online customer orders
• Enter sales orders from order entry through pick release
• Process orders accurately and ensure deadlines and delivery cutoffs are met
• Print delivery notes and supporting documentation for warehouse operations
• Assist with invoices, order updates, and customer account information
• Coordinate RMAs, scheduling, and customer follow-up activities
• Review open orders and proactively identify potential fulfillment or logistics issues
• Escalate credit holds or service concerns as needed
• Collaborate with Sales, Operations, and Warehouse teams to ensure timely order fulfillment

Administrative Duties

• Maintain accurate records and documentation
• Reconcile daily paperwork and transactions
• Troubleshoot and resolve customer concerns professionally and efficiently
• Provide general administrative support as needed
• Utilize Microsoft Office and internal systems for data entry and reporting

Qualifications

• Bilingual English/Spanish required
• 2+ years of customer service, receptionist, or administrative experience preferred
• Strong verbal and written communication skills in both English and Spanish
• Excellent customer service and conflict resolution abilities
• Accurate data entry and attention to detail
• Basic computer proficiency, including Microsoft Office
• Ability to multitask and work effectively in a fast-paced environment
• Strong organizational and problem-solving skills
• High school diploma or equivalent required
• Experience in retail, showroom, distribution, or order processing environments is a plus

Apply today if you are a customer-focused professional who enjoys helping people and thrives in a fast-paced showroom environment.