Customer Experience Specialist

Top Job

Located in Los Angeles, CA

Salary: Customer Experience Specialist

Customer Experience Specialist

Pay: $24.00 per hour

Schedule: Monday- Friday / 7:00am- 3:30pm

A specialized environmental logistics company is seeking a Customer Experience Specialist. This position will coordinate customer service orders, schedules, documentation, and account information. The Customer Experience Specialist will work with customers, Operations, and Sales to ensure services are scheduled and completed accurately. You are applying through Express Employment Professionals, an award-winning Staffing Firm.

Responsibilities

• Schedule service orders, bulk loads, and special service requests
• Review work orders, manifests, and customer documentation
• Maintain customer accounts, calendars, and tracking systems
• Communicate with customers, Operations, and Sales regarding schedules and service issues
• Answer incoming calls and provide customer service
• Handle invoicing, filing, manifests, and other required documentation
• Reconcile service records for accurate tracking and billing
• Maintain accurate information in databases and tracking systems
• Manage multiple priorities and follow up on outstanding service needs

Requirements

• 3-5 years of customer service or related experience
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Experience with scheduling and managing multiple priorities
• Proficiency with Microsoft Office, Teams, Outlook, and Excel
• Comfortable using computers, databases, and tracking systems
• Ability to work independently and as part of a team
• Dependable and able to work a full 8-hour shift
• Logistics, transportation, environmental services, or related industry experience is a plus

 

Positions fill fast - Apply Today! 

Express Employment Professionals

1433 N. Montebello Blvd.

Montebello, CA 90640

(323) 593-4100

#2937

Apply Now