Call Center Associate

Top Job

Located in Fairmont, WV

Salary: Starting at $18.00 hourly

Customer Service Representative | FirstEnergy | Fairmont, WV | $18/Hour

Location: Fairmont, WV
Pay: $18.00 per hour
Schedule: Full-Time | Monday-Friday | Day Shift
Overtime: Available as needed

Are you looking for a full-time Customer Service Representative job in Fairmont, WV with great weekday hours, competitive pay, and excellent benefits? Express Employment Professionals is seeking Customer Service Representatives to work with FirstEnergy, a leading electric utility company.

This opportunity is ideal for candidates with experience in customer service, call centers, inbound calls, customer support, data entry, or phone-based customer service. Customer Service Representatives will assist utility customers, answer questions, process outage and emergency calls, and provide professional support during every interaction.

Customer Service Representative Responsibilities

• Handle high-volume inbound customer service calls professionally and efficiently.
• Answer customer questions and provide accurate account and service information.
• Process power outage and emergency-related calls according to established procedures.
• Document customer interactions and maintain accurate records.
• Enter and update customer information using computer systems.
• Listen to customer concerns and assist with resolving questions and service issues.
• Provide professional, courteous, and helpful customer support.
• Remain calm and customer-focused when handling challenging or urgent situations.
• Follow established customer service and call center procedures.
• Work collaboratively with team members to provide a positive customer experience.

Customer Service Representative Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Call center, contact center, retail, hospitality, or phone-based customer service experience is a plus.
• Basic computer and keyboarding skills.
• Strong verbal communication and active listening skills.
• Excellent customer service and problem-solving abilities.
• Ability to accurately document customer interactions.
• Professional and courteous telephone etiquette.
• Ability to work effectively in a fast-paced call center environment.
• Dependable attendance and a team-oriented attitude.
• Ability to work overtime as needed.

Pay & Schedule

• $18.00 per hour
• Full-time employment
• Monday through Friday
• Day shift
• Overtime opportunities as needed
• Fairmont, WV contact center location

Benefits

Eligible employees may have access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• Accident insurance
• Life insurance
• Disability insurance
• Benefits effective by your first pay
• Opportunities for career growth and development

Apply Today!

If you're searching for a Customer Service Representative job in Fairmont, WV and have experience in customer service, call centers, inbound calls, customer support, data entry, or telephone-based customer service, we want to hear from you!

Apply today through Express Employment Professionals for the opportunity to work as a Customer Service Representative with FirstEnergy in Fairmont, WV.

Express Employment Professionals is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status, or any other status protected by law.

 

Apply Now