Debt Collector / Collections Representative
Pay: $20.00/hour
Schedule: Monday-Friday, 9:00 AM-5:00 PM

Express Employment Professionals is recruiting for a local client seeking a professional and customer-focused Debt Collector / Collections Representative. This position is ideal for someone who communicates with confidence, handles high call volumes effectively, and approaches each interaction with professionalism, empathy, and persistence.

Key Responsibilities

• Conduct a high volume of outbound calls regarding past-due accounts.
• Negotiate payment arrangements while maintaining positive customer relationships.
• Accurately document account activity and update records through data entry.
• Deliver exceptional customer service in sensitive and challenging situations.
• Maintain compliance with company policies and collection procedures.

Qualifications

• Previous experience in a call center, customer service, or collections environment preferred.
• Debt collection experience is a plus but not required.
• Strong verbal communication and active listening skills.
• Ability to remain professional, resilient, and solution-oriented during difficult conversations.
• Proficiency with computers, phone systems, and data entry.
• Strong attention to detail and organizational skills.

What We're Looking For

A motivated professional who can balance compassion with accountability. The ideal candidate is comfortable making frequent outbound calls, building rapport with customers, and working toward successful payment resolutions while providing a positive customer experience.

Apply today with Express Employment Professionals to learn more about this excellent opportunity with a respected local employer.