Customer Service Representative

Top Job

Located in Coquitlam, BC

Salary: $20-$22 an hour, DOE

• 3+ years of customer service, retail, order entry, or administrative experience, preferably within a distribution, automotive, retail, or customer-facing environment.
• Experience handling customer inquiries via telephone and email in a professional and friendly manner.
• Strong data entry and order processing skills with a high level of accuracy.
• Proficiency with computer systems, order management software, Microsoft Office applications, and payment processing systems.
• Comfortable learning internal company systems and procedures.
• Excellent communication and interpersonal skills with a customer-first approach.
• Ability to multitask and remain organized during busy periods.
• Reliable, easy-going, and team-oriented with a positive attitude.
• Willingness to participate in shared office cleaning and workplace upkeep duties.
• References and a background screening will be conducted for candidates moving forward in the selection process.

• Process customer orders accurately through the company's internal system.
• Handle incoming customer calls and provide exceptional customer service.
• Process customer payments and maintain accurate transaction records.
• Notify customers when orders are ready for pickup.
• Respond to general product and order status inquiries.
• Communicate with suppliers as required to confirm product availability, order status, or inventory information.
• Maintain accurate customer and order records within company systems.
• Support day-to-day administrative and customer service functions within the branch.
• Collaborate with store operations, customers, suppliers, and internal team members to ensure timely order fulfillment.
• Participate in office cleaning and maintenance duties as part of a shared team rotation.
• Report directly to the Store Manager

• Full-time, contract maternity leave coverage opportunity (approximately 21 months).
• Starts ASAP! 
• Live local, work local in Coquitlam!
• Monday to Friday work schedule
• Working hours of 8:00 AM to 4:30 PM
• Competitive wage rate, commensurate with experience.
• Friendly, relaxed, and supportive team environment
• Business casual office environment

• This opportunity is open to all qualified applicants who are legally eligible to work in British Columbia.
• Only electronic applications will be considered.
• The posting will remain open until a qualified candidate is selected.
• We appreciate all applications; only candidates selected for further consideration will be contacted, typically within 2 business days.

We thank all applicants for their interest; only those selected for further consideration will be contacted, typically within 2 business days.

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