E-Commerce Customer Service Representative

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Located in Hawthorne, NJ

Salary: $20

E-Commerce Customer Service Representative

Location: Haskell, NJ
Pay Rate: $20/hour
Schedule: Monday–Friday, with 2 hours of remote weekend support

We are looking for a reliable, detail-oriented E-Commerce Customer Service Representative to join our team. This position plays an important role in supporting our daily e-commerce operations, including customer service, returns, product listings, shipping claims, and general office support.

Key Responsibilities

• Customer Service: Provide prompt, friendly, and professional assistance to customers by phone, email, chat, and messaging. Answer product questions, resolve issues, and maintain a high level of customer satisfaction.
• Weekend Remote Support: Monitor and respond to customer messages remotely for 1 hour each Saturday and Sunday to ensure all inquiries are answered within the required 24-hour response time.
• Returns Management: Receive, inspect, and process customer returns. Evaluate the condition of returned products and prepare items for restocking or resale.
• Product Photography & Listings: Take clear, high-quality photos of used products. Create accurate, detailed, and appealing product descriptions for eBay and other e-commerce platforms.
• Image Editing: Use Canva or similar tools to edit product photos and create professional listing images.
• Multi-Platform E-Commerce: Create, update, and manage product listings across multiple online marketplaces.
• Shipping Claims: File and follow up on claims for lost or damaged packages with USPS, UPS, FedEx, and other carriers to help ensure reimbursement.
• General Office Support: Assist with various administrative and day-to-day office duties as needed.

Requirements & Qualifications

• Excellent English: Must be fluent in English with strong written and verbal communication skills.
• E-Commerce Experience: Previous experience creating and managing eBay or other online marketplace listings is highly preferred.
• Technology Skills: Comfortable working with online selling platforms, taking product photos, and using basic image-editing tools such as Canva.
• Strong Attention to Detail: Ability to accurately inspect products, create detailed descriptions, process returns, and manage shipping claims.
• Customer Service Skills: Professional, friendly, and responsive when communicating with customers.
• Reliability: Must be dependable and able to work independently during remote weekend hours.
• Work Location: Must be able to commute to the Haskell office Monday through Friday and have reliable internet access at home for weekend support.

Schedule

• Monday–Thursday: 9:00 AM–5:00 PM — In-office
• Friday: 9:00 AM–3:00 PM — In-office
• Saturday: 1 hour — Remote
• Sunday: 1 hour — Remote

Pay Rate: $20/hour

Send resume to Sylvia.Figueroa@ExpressPros.com

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