CSR - Admin Assistant

Located in Tyler, TX

Salary: $17-18

 

Job Title: Customer Service Representative / Administrative Assistant

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Compensation: $17.00 – $18.00 per hour, based on experience

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Overview: We are looking for a friendly, professional, and organized Customer Service Representative / Administrative Assistant to serve as a key point of contact for our customers while keeping daily office operations running smoothly. This is a dual-function role that requires someone who is equally comfortable engaging with customers and handling behind-the-scenes administrative work. The ideal candidate is a strong communicator, detail-oriented, and able to manage multiple tasks without missing a beat.

Responsibilities:

Customer Service:

• Serve as the first point of contact for customers via phone, email, and walk-ins — providing prompt, professional, and courteous service
• Handle customer inquiries, resolve concerns, and follow through to ensure a positive experience
• Process customer orders, requests, and transactions accurately and efficiently
• Maintain strong customer relationships through consistent and professional communication
• Escalate issues to the appropriate team member when needed and follow up to ensure resolution

Administrative & Office Support:

• Perform general clerical duties including data entry, filing, document preparation, and correspondence
• Manage incoming and outgoing mail and assist with scheduling and calendar coordination
• Maintain organized records and ensure customer and account information is accurate and up to date
• Order and monitor office supplies and assist with maintaining an organized work environment
• Support management and staff with administrative tasks and special projects as needed

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Requirements:

• Prior customer service and/or administrative experience preferred
• Professional phone manner and strong written and verbal communication skills
• Proficient in Microsoft 365 (Word, Excel, Outlook) or similar office software
• Strong organizational skills and attention to detail
• Ability to multitask and manage priorities in a busy office environment
• Dependable, punctual, and able to work independently with minimal supervision
• Positive attitude and a customer-first mindset

 

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