Payment Posting and Collections Specialist

Top Job

Located in Utica, NY

Salary: $18.00 - $21.00 per hour

Medical Company is seeking a dedicated Payment Posting and Collections Specialist to be responsible for the following:

• Provide prompt, accurate, and professional resolution to patients, payer, and internal inquiries.
• Reconcile cash deposits to posted account transactions to ensure accuracy and balance.
• Perform daily cash drawer reconciliation and resolve discrepancies as needed.
• Interpret Insurance Explanation of Benefits (EOBs) and effectively explain coverage, payments, and patient responsibility to patients.
• Post patient and insurance payments for assigned payers.
• Contact patients regarding outstanding account balances, process payments, and establish payment arrangements in accordance with company policies.
• Reconcile Electronic Funds Transfer (EFT) deposits, verify payment accuracy, and forward documentation for processing.
• Manage and maintain the Financial Hardship Renewal Program, including required documentation and follow-up.
• Monitor and maintain payment status for cash rental accounts.
• Calculate, process, and document patient and payer refunds in accordance with company policies and procedures.
• Analyze reimbursement and payment data, identify discrepancies, and recommend resolutions for complex billing and reimbursement issues.
• Maintain and update the Brightree Patient Collections Dashboard on a daily, weekly, and monthly basis.
• Utilize electronic medical records (EMR), healthcare information systems, and other healthcare applications with proficiency and accuracy.
• Assist leadership in the development, implementation, monitoring, and maintenance of policies and procedures related to compliant documentation and billing practices.
• Maintain strict confidentiality regarding patient account information and the financial affairs of the organization.
• Utilize insurance web portals to research, locate, retrieve, and download eligibility, claim, and payment information.
• Perform other duties and responsibilities as assigned by management.

Job Requirements

• Knowledge of medical terminology, insurance coverage guidelines, and payer documentation requirements.
• Strong computer proficiency with the ability to navigate multiple systems, applications, and web-based portals simultaneously.
• Excellent verbal, written, customer service, and phone communication skills.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Detail-oriented, self-motivated, and able to work independently with minimal supervision.
• Ability to work collaboratively in a team environment.
• Commitment to maintaining confidentiality and regulatory compliance.
• Proven ability to learn new technology, workflows, and processes.
• Dedication to delivering exceptional customer service and creating a positive patient experience.

Work Hours

• Monday through Friday 8:30-5:00 pm
• One Saturday per month, 9:00-1:00 pm

 

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