Endpoint Technician

Location: Winona, MN
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Pay: $27.00-$28.00/hour
Position Type: Contract-to-Hire

Duration: Initial 3-6 Month Contract (Progress Review After 3 Months)

Position Overview

We are seeking an experienced Endpoint Technician to provide on-site IT support for end users and business operations. The ideal candidate will have hands-on experience troubleshooting hardware and software issues, supporting desktop and mobile devices, and delivering excellent customer service in a fast-paced environment.

This role is responsible for ensuring employees remain connected, productive, and secure by maintaining and supporting endpoint devices, network connectivity, and workplace technology. The position offers the potential to transition into a permanent role based on performance and business needs.

Responsibilities

• Respond to end-user requests for technical assistance in person and remotely.
• Monitor and manage incoming service desk tickets, prioritizing and resolving issues efficiently.
• Troubleshoot hardware, software, and connectivity issues for desktops, laptops, printers, scanners, mobile devices, and related technologies.
• Install, configure, upgrade, and maintain Windows-based workstations and software applications.
• Support device deployment, replacement, and setup for new and existing users.
• Assist with local and wide area network troubleshooting as needed.
• Coordinate with internal and remote IT teams to resolve complex technical issues.
• Document procedures, solutions, and support activities.
• Provide technology training and guidance to end users when necessary.
• Support operational equipment and connected devices used throughout the facility.
• Maintain a high level of customer service while supporting users across multiple locations.

Qualifications

Required:

• Minimum of 2 years of hands-on IT support or endpoint support experience.
• Strong troubleshooting skills involving hardware, software, and operating systems.
• Experience building, deploying, and maintaining desktop and laptop computers.
• Extensive knowledge of Windows 11 and Microsoft Office applications.
• Experience working with ticketing systems and remote support tools.
• Ability to work independently and prioritize multiple requests.
• Strong communication and customer service skills.
• Ability to pass a background check and drug screen.

Preferred:

• Experience supporting manufacturing or industrial environments.
• Familiarity with wireless networking, printers, scanners, and mobile devices.
• Experience supporting users across multiple locations.
• Knowledge of endpoint security and device management best practices.

Physical Requirements

• Ability to move throughout a facility and provide hands-on technical support.
• Occasional lifting and installation of computer equipment and peripherals.
• Ability to wear required safety equipment when working in operational areas.

Why Join Us?

• Competitive pay at $27.00-$28.00 per hour.
• Opportunity to make an immediate impact.
• Contract-to-hire potential for the right candidate and based on business need.
• Variety of responsibilities across desktop support, device management, and user support.
• Collaborative team environment with opportunities to expand technical skills.