Siras Support Coordinator

Pay: $25.00 - $38.00/hour DOE Direct Hire | Hybrid/Remote Flexibility

A growing organization is seeking a Siras Support Coordinator to provide client support, training, troubleshooting, and guidance for a specialized educational software platform. This role is ideal for someone with experience supporting K-12 educational organizations, special education programs, or technology-based customer support environments. 

Key Responsibilities

• Provide exceptional customer support and technical assistance to clients.
• Troubleshoot user, system, access, and data-related issues.
• Conduct client onboarding, software demonstrations, and training sessions.
• Review data for accuracy and assist clients with compliance-related processes.
• Develop training materials, user guides, and support documentation.
• Collaborate with internal teams to improve processes and client experience. 

Qualifications

• Experience working with K-12 school districts, county offices of education, charter schools, or related educational organizations.
• Knowledge of IEP processes and special education compliance preferred.
• Strong customer service, communication, troubleshooting, and organizational skills.
• Experience with data validation, reporting, and software support.
• Proficiency in Microsoft Office and Google Workspace