Job Details

Type: Full-time
Pay: $20/hour
Hours: Monday through Friday, 8:15 AM – 5:00 PM

About the Role

We are looking for a friendly, organized Office Assistant to serve as the first point of contact for our clients and vendors. This role blends front-desk reception with administrative support for our insurance agency, including phone coverage, document processing, mail handling, and light bookkeeping tasks.

What You'll Do

Greet visitors warmly and direct them to the right team member
Answer and route incoming calls, documenting interactions in our agency management system (HawkSoft)
Process incoming/outgoing mail, date-stamp and scan documents, and attach them to client files
Support new business intake, referrals, and cancellation requests by coordinating with CSRs and Producers
Process client payments and maintain accurate payment logs
Assist with e-signatures, MVR pulls, mortgagee/lienholder updates, and other policy-related admin tasks
Keep the kitchen, reception area, and lobby clean and stocked
Handle supply ordering, deposits, and other office errands as needed

What We're Looking For

Strong communication and customer service skills
Comfortable multitasking in a fast-paced office environment
Detail-oriented with good organizational habits
Prior experience with insurance agency software (e.g., HawkSoft) a plus, but not required
Reliable and punctual for a consistent Monday–Friday daytime schedule

Associate Benefits
While working for Express, our associates can also become eligible for a variety of benefits:
- Referral bonuses
- Medical plan
- Dental plan
- Vision/eyewear plan
- Prescription drug reimbursement
- Short-term disability
- Direct deposit
- Sick Pay
- 401(k) retirement savings plan
- Life insurance

To apply, send your resume to staffing.vancouverwa@expresspros.com

Express Office: Vancouver

2612 Northeast 114th Avenue

Suite 2

Vancouver, WA 98684

Email us

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