Administrative - Customer Experience Agent - 1st Shift

Top Job

Located in Easton, PA

Salary: $19.00

Customer Support Representative renders extraordinary customer service and is responsible for providing account details, articulating product information, and promoting programs to tax professionals and their clients.

Essential Job Functions:
• Provide exceptional customer service
• Ability to quickly navigate through system applications to obtain and provide accurate account information
• Answer all incoming calls in 30 seconds or less
• Answer 50 or more inbound calls daily
• Perform outbound call campaigns to existing customers
• Complete customer request forms
• Document each incoming and outbound call for trend analysis
• Submit documentation for outbound calls
• Alert leadership of any customer issues or staff incidents occurring in the call center
• Work well in a busy high stress environment
• Maintain overall call volume and service levels at 90% or above
• Perform other duties as assigned.

 

Job Qualifications:
• High school diploma or GED is required
• Experience in a financial or banking environment is preferred
• Basic computer and data entry skills required
• Proficient verbal and written skills required
• Proficiency in Excel spreadsheets a plus
• Bilingual is desired

To succeed in this role, an individual must be able to perform each essential job function satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

 

Note:

Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

In order to do your job successfully and efficiently, your position will be rated on your efforts within these Core Company Competencies:

• Continuous Learning
• Customer Focus
• Results Orientation
• Teamwork

Work Environment/Physical Demands:
This position is largely self-directed and requires a thorough understanding of company policy, procedures, and values. Team members will be required to adhere to safety requirements at all times and in all work environments.

• The noise level in the work environment is low.
• Lifting requirement—Sedentary work. Exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Employees must be able to perform the essential functions of the position satisfactorily with interruptions and/or distractions.

 

Stop by or call our office today for an interview!!

Express Employment Professionals

3600 Nicholas St. 

Easton, Pa 18045

610.438.8000

Hours of Operation:

8am-5pm M-F

Apply Now