Application Processor / Customer Service Representative

Located in Fort Myers, FL

Salary: $19hr

Utility Company – Application Processor / Customer Service Representative

Location: Fort Myers, FL
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Pay: $19.00 per hour
Language: Bilingual Spanish/English required

Our client, a local utility company, is seeking a Bilingual Application Processor to join their customer service team. This position is primarily responsible for assisting customers at the front counter with applications and account-related needs while also providing support to the customer service/call center team as needed.

Responsibilities

• Assist customers at the front counter with utility service applications and account-related questions

• Process applications, forms, and customer documentation accurately

• Verify customer information and ensure required documentation is complete

• Provide professional and courteous customer service in person and over the phone

• Answer customer questions and direct them to the appropriate department when needed

• Assist the call center/customer service team during busy periods

• Enter and update customer information accurately in company systems

• Handle confidential customer information with professionalism

• Maintain organized records and documentation

• Perform general administrative and customer service duties as assigned

Qualifications

• Bilingual Spanish/English required

• Previous customer service, call center, front desk, or administrative experience preferred

• Strong communication and interpersonal skills

• Comfortable working directly with the public in a front-counter environment

• Strong attention to detail and accuracy when processing applications and information

• Ability to multitask and work effectively in a busy team environment

• Professional, dependable, and customer-focused

• Comfortable using computers and learning new software systems

Ideal Candidate

The ideal candidate will be friendly, professional, organized, and comfortable interacting with customers both in person and over the phone. This is a great opportunity for someone who enjoys customer service and wants to work in a stable utility-company environment.

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