Parts Admin/Service Writer

Located in Goose Creek, SC

Salary: 16-18

Service Writer

Location: Goose Creek, SC
Schedule: Monday - Friday, 8:00 AM - 4:30 PM
Pay Rate: $16.00 - $18.00 per hour

 

Position Overview

We are seeking a customer-focused and organized Service Writer to join a busy equipment service department. This position serves as the communication link between customers, service technicians, and internal departments, ensuring repairs, maintenance, and service requests are handled efficiently and professionally.

The ideal candidate will have strong customer service skills, excellent communication abilities, and experience working in a fast-paced office or service environment. Experience with construction equipment, forklifts, heavy equipment, automotive service, or industrial equipment is a plus.

Key Responsibilities

• Greet customers in person and over the phone, providing professional and timely assistance.
• Listen to customer concerns and accurately document service and repair requests.
• Open, track, and close service work orders.
• Schedule service appointments and coordinate technician workloads.
• Communicate repair updates, estimated completion times, and costs to customers.
• Work closely with service technicians and parts personnel to ensure efficient job completion.
• Review customer accounts and update records as needed.
• Process invoices, collect payments, and explain charges to customers.
• Monitor service progress and follow up on outstanding repairs.
• Handle customer questions, complaints, and warranty inquiries professionally.
• Maintain accurate customer, equipment, and service records.
• Build and maintain strong customer relationships through exceptional service.
• Assist with administrative tasks including filing, data entry, and reporting.

Qualifications

• High school diploma or GED required.
• Previous customer service, service writing, dispatcher, administrative, or service advisor experience preferred.
• Strong computer skills, including Microsoft Office and data entry.
• Excellent verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• Professional demeanor and commitment to customer satisfaction.
• Experience in heavy equipment, construction equipment, forklift, industrial, automotive, or equipment rental industries is a plus.

Desired Skills

• Customer relationship management
• Scheduling and coordination
• Work order management
• Time management
• Multitasking
• Problem resolution
• Team collaboration
• Administrative support

Benefits of the Role

• Stable Monday through Friday schedule
• Opportunity to work in a growing industrial and equipment service environment
• Customer-facing role with variety and responsibility
• Team-oriented workplace with opportunities for growth

Pay: $16.00 - $18.00 per hour
Schedule: Monday - Friday, 8:00 AM - 4:30 PM
Location: Goose Creek, SC

 

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