Customer Service Representative (AO106)

Top Job

Located in North York, ON

Salary: $21.93

Our client, a provider of custom foam manufacturing and logistics solutions, is looking for TWO Customer Service Representatives to join their team!

 

Benefits to you:

• Temporary/Contract (3 Month & 6 Month Contract)
• Established company with over 50 years in business
• Full Time Hours
• Work in a positive and team-oriented culture
• Training provided

Responsibilities:

• Accurately process customer orders using the company's ERP system (Sage 300)
• Respond to inbound customer inquiries via phone and email
• Conduct outbound communications with customers regarding orders, shipments, and product information
• Coordinate orders with production, shipping, and logistics teams to ensure on-time delivery
• Prepare shipping documentation (Bills of Lading and Customs Invoices)
• Monitor order fulfillment activities and proactively address potential delays
• Primary point of contact for customer accounts (maintain customer relationships and resolve customer concerns)
• Maintain accurate customer records, pricing information, and order details
• Provide administrative support related to transportation, distribution, and customer orders
• Perform other tasks that may be assigned

Qualifications and Skills:

• 1-2 years of Customer Service experience in Manufacturing, Transportation, Distribution, or Logistics environment
• Strong order entry and order processing experience
• Experience working with ERP systems
• Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Excellent communication skills (verbal and written)
• Strong attention to detail and accuracy
• Excellent organizational and multitasking abilities
• Strong problem-solving and conflict-resolution skills

Bonus Qualifications:

• Experience managing multiple customer accounts and priorities simultaneously (asset)
• Experience preparing Bills of Lading and Customs documentation (asset)

Compensation and Hours:

• Monday to Friday: 8:30am to 5:00pm
• Pay Rate: $21.93 per hour

Express Employment Professionals is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities. Applicants are advised that artificial intelligence tools may be used to support initial screening based on key words and minimum qualifications. Express provides reasonable accommodation throughout the recruitment process upon request. This posting and any associated applicant information will be retained for three years in accordance with provincial regulations.

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