Job Summary

We are seeking a Bilingual Customer Service Representative & Collections Specialist to join our dynamic team. This vital role involves providing exceptional customer support in two languages, executing effective debt collection strategies. The ideal candidate will possess strong communication skills, financial acumen, and a comprehensive understanding of industry regulations to ensure compliance and foster positive client relationships. This position offers an opportunity to contribute to our organization’s financial health while delivering outstanding service to diverse clientele.

Responsibilities

• Handle inbound and outbound calls in both languages, maintaining professional phone etiquette while addressing customer inquiries and resolving issues efficiently.
• Manage collections accounts by negotiating payment arrangements, following up on overdue balances, and ensuring timely resolution.
• Maintain detailed records of client interactions, payment histories, and account statuses with precision
• Ensure compliance with consumer protection laws, financial regulations, and company policies during all client communications and collection activities.
• Handle confidential information responsibly while adhering to data protection standards.
• Collaborate with internal teams to improve collection procedures and enhance customer service experiences.
• Utilize telemarketing techniques when necessary to promote services or resolve outstanding balances.

Experience

• Proven experience in collections or related accounts receivable roles within home tax property or financial industries.
• Strong knowledge of debt collection negotiation strategies and consumer protection laws.
• Familiarity with accounting software such as Microsoft Office (Excel, Word), accounting software platforms, and financial data analysis tools.
• Demonstrated ability to manage collections accounts effectively while maintaining positive client relationships.
• Excellent phone etiquette skills combined with effective verbal and written communication abilities in two languages.
• Understanding of industry-specific financial concepts including debits & credits, revenue cycle management, account reconciliation, and financial compliance standards.
• Prior experience handling confidential information with integrity in a regulated environment.
• Knowledge of industry regulations governing financial transactions and debt collection practices across different regions.

If you are a motivated professional with a passion for finance and customer service excellence, we encourage you to apply today. Join us in delivering outstanding support while advancing your career within a reputable organization committed to compliance and client satisfaction.