Counter Hardware Technician

Located in Starkville, MS

Salary: $15-$17

Position Summary

Customer-facing technician responsible for diagnosing, repairing, and servicing computers, laptops, and related hardware at the retail counter. Combines strong technical break-fix skills with clear communication and efficient service to resolve hardware issues quickly while delivering a positive customer experience.

Primary Job Duties & Responsibilities

• Greet customers at the service counter, intake devices, document reported issues, and gather relevant history (symptoms, recent changes, previous repairs).
• Perform hardware diagnostics on desktops, laptops, all-in-ones, and peripherals using diagnostic tools, visual inspection, and component-level testing.
• Identify and repair common hardware failures, including:
  • Power issues, failed power supplies, and charging ports
  • Hard drives / SSDs, RAM, and storage upgrades
  • Screens, hinges, keyboards, trackpads, and chassis damage
  • Motherboards, cooling systems, fans, and thermal paste application
  • Ports, connectors, batteries, and basic component replacement
• Provide clear explanations of findings, recommended repairs, estimated costs, and turnaround times to customers.
• Complete repairs in a timely manner, test fully after work is completed, and verify functionality before returning devices.
• Manage parts inventory for common break-fix components, request special-order parts when needed, and maintain accurate work order documentation.
• Perform basic software-related support tied to hardware issues (OS reinstalls, driver updates, data backup/recovery guidance) as needed.
• Maintain a clean, organized workbench and counter area; follow ESD and safety procedures.
• Escalate complex or out-of-scope repairs to higher-level technicians or the service manager.
• Assist with light counter sales support (accessories, cables, basic upgrades) when volume allows.
• Uphold store policies on data privacy, customer property handling, and service warranties.

Typical Skills & Qualifications

• Hands-on experience with PC/laptop hardware diagnostics and component-level repair
• Strong customer service and communication skills (ability to explain technical issues in plain language)
• Familiarity with Windows and basic macOS hardware troubleshooting
• Ability to manage multiple repair tickets and prioritize based on urgency and promised turnaround
• Basic inventory and documentation habits
• Preferred: CompTIA A+ or equivalent experience; experience in a retail or service-center environment

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