Sales Support Specialist

Location: Wauconda, IL
Position Type: Temporary-to-Hire
Schedule: Monday-Friday, 8:00am - 4:30pm OR 9:00am - 5:30pm

• 30-minute unpaid lunch
•  Pay: $19/hr

Our client in Wauconda is seeking a motivated and detail-oriented Sales Support Specialist to join their team. This is an excellent opportunity for an individual looking to establish or grow a career in sales support, customer service, operations, or office administration.

This role serves as a key support function for the sales and project management teams by processing sales orders, managing purchase orders, coordinating logistics, assisting customers, and helping ensure daily office operations run smoothly.

The ideal candidate is organized, customer-focused, eager to learn, and comfortable balancing multiple responsibilities in a fast-paced environment.

Responsibilities:

Sales Operations & Order Management

• Create, process, and track sales orders and purchase orders (POs).
• Maintain accurate order records and documentation.
• Monitor order fulfillment and coordinate with internal teams to ensure timely completion.
• Track inbound and outbound materials to support inventory accuracy.
• Assist with revenue pipeline and order management activities.

Sales & Project Support

• Provide administrative support to sales representatives.
• Partner with Project Management to track projects, deadlines, and deliverables.
• Support customer requests and assist with internal communication between departments.
• Monitor internal ticketing systems and help facilitate timely issue resolution.

Customer Service & Communication

• Answer and transfer incoming calls professionally.
• Greet and assist visitors entering the office.
• Provide excellent customer service to internal and external stakeholders.
• Maintain professional communication through phone, email, and in-person interactions.

Office Administration

• Coordinate incoming and outgoing mail and packages.
• Manage office supply inventory and employee supply requests.
• Assist with special projects and administrative initiatives as assigned.
• Support daily office operations and department needs.

Systems & Software:

The company utilizes Fishbowl, and extensive training will be provided.

Candidates with experience in the following systems are encouraged to apply:

• Fishbowl (preferred but not required)
• Oracle
• SAP
• Salesforce
• CDW
• Other ERP, CRM, order entry, or customer support systems

Technical Requirements

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel (basic proficiency required)
• General computer and data entry skills

Qualifications:

Required

• High school diploma or equivalent.
• 1-3+ years of experience in sales support, customer service, office administration, or a related role.
• Strong organizational and multitasking skills.
• Excellent attention to detail.
• Ability to work effectively in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to learn new systems and processes quickly.

Preferred

• Experience processing sales orders and purchase orders.
• Experience supporting sales teams.
• Familiarity with ERP, CRM, or inventory management systems.
• College coursework or additional professional training

Training & Growth Opportunity

This position offers substantial training and development. The selected candidate will receive hands-on training in:

• Fishbowl ERP software
• Company products and services
• Sales order processing
• Purchasing procedures
• Internal workflows and processes

The company strongly believes in promoting from within and has a proven history of employees advancing into higher-level positions.

Benefits & Perks:

• Temporary-to-hire opportunity with long-term growth potential
• Career advancement and internal promotion opportunities
• Exposure to executive leadership, vendors, and customers
• Team-building events and company-sponsored activities
• Casual and collaborative work environment
• Complimentary premium coffee and office refreshments
• Extensive training and professional development