Inside Sales

Located in Bordentown, NJ

Salary: 20.00-24.00

Overview:

We are seeking a dynamic Inside Sales and Customer Service professional to join our innovative team. This role is pivotal in driving customer engagement, managing client relationships, and supporting sales initiatives through effective communication and strategic account management. The ideal candidate will thrive in a fast-paced environment, leveraging their expertise in customer relationship management systems and data-driven decision making to foster growth and ensure client satisfaction. This position offers an exciting opportunity to contribute to a forward-thinking organization committed to excellence and continuous improvement.

Duties:

• Engage with prospective and existing clients via phone, email, and digital channels to promote products and services.
• Manage customer accounts by providing tailored solutions, addressing inquiries, and resolving issues promptly.
• Utilize Salesforce CRM systems to track interactions, update client information, and analyze sales data.
• Support the sales team by coordinating marketing campaigns, follow-ups, and lead nurturing activities.
• Develop a thorough understanding of SaaS (Software as a Service) offerings to effectively communicate value propositions.
• Assist in the onboarding process for new clients, ensuring a smooth transition and high satisfaction levels.
• Analyze customer feedback and sales metrics to identify opportunities for growth and process improvements.
• Collaborate with cross-functional teams including marketing, finance, and product development to align strategies.
• Maintain detailed records of customer interactions and transactions for reporting purposes.
• Participate in ongoing training to stay current with industry trends, product updates, and CRM best practices.

Requirements

• Prior experience in inside sales, customer service, or account management within a SaaS or financial services environment.
• Proficiency with Salesforce or similar customer relationship management (CRM) systems.
• Strong understanding of project management principles and tools.
• Excellent communication skills—both verbal and written—with the ability to build rapport quickly.
• Analytical skills for data-driven decision making and performance analysis.
• Knowledge of marketing strategies relevant to client engagement and retention.
• Ability to manage multiple customer accounts efficiently while maintaining attention to detail.
• Familiarity with Salesforce Cloud platforms and customer relationship management techniques.
• Experience with analysis tools that support financial or operational decision making is a plus.
• Demonstrated ability to work collaboratively across teams in a diverse environment.

This role offers an engaging environment where your skills will directly impact our growth trajectory. If you are passionate about delivering exceptional client service while driving sales success through strategic relationship management, we encourage you to apply today.

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