Bilingual Customer Service Representative

Top Job

Located in Ottawa, ON

Salary: $23.00 to $24.00

We're looking for a motivated, customer-focused professional to join a leading building products company in Ottawa's southeast end as a Customer Service Representative. This is an exciting 3-month contract opportunity with the potential for extension, offering valuable industry experience, a collaborative team environment, and the chance to make a meaningful impact by delivering exceptional service to customers every day.

Required Skills and qualifications:

• Fluency in both English and French is required
• Previous experience in customer service, inside sales, or a related role is considered an asset
• Excellent verbal and written communication skills, with the ability to build positive relationships with customers and colleagues
• Strong attention to detail, with exceptional organizational and time management abilities
• Ability to thrive in a fast-paced environment while effectively managing multiple priorities and deadlines
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with ERP systems or similar platforms is an advantage

Duties may include, but are not limited to:

• Respond to customer inquiries via phone, email, and in-person interactions in a courteous, professional, and timely manner
• Provide accurate information regarding products, pricing, promotions, and availability
• Process customer orders efficiently and accurately, ensuring timely follow-up on outstanding or pending items
• Assist customers with order status inquiries, returns, exchanges, and warranty-related requests
• Support the sales team by preparing quotations, entering orders, and conducting customer follow-ups
• Build and maintain strong customer relationships through exceptional service and proactive communication
• Collaborate with warehouse, logistics, and sales departments to ensure seamless order fulfillment and customer satisfaction
• Assess customer needs and recommend suitable products, services, or upselling opportunities
• Address and resolve customer concerns or complaints promptly and professionally
• Adhere to company policies, procedures, and service standards while maintaining operational compliance

Monday to Friday – 7:30am to 4:00pm

Wage: $23.00 per hour

If you are interested and believe you meet the specified qualifications, please send your resume to this ad.

We thank all applicants for their interest in Express Employment Professionals; however, only those candidates selected for interviews will be contacted.

Express Employment Professionals is an Equal Opportunity Employer.

Our selection process includes AI-enabled tools for screening based on keywords and minimum qualifications. A human decides who moves forward.

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