Dispatcher

Located in Beaumont, TX

Salary: 21.00

Job Summary:

The Receptionist/Dispatcher serves as the first point of contact for customers, visitors, and employees while coordinating daily service schedules and dispatching technicians to job sites. This position requires excellent customer service, communication, organizational, and multitasking skills to ensure efficient office operations and timely service delivery.

Essential Duties and Responsibilities

Reception Duties

• Greet customers, clients, vendors, and visitors in a professional and friendly manner.
• Answer and direct incoming phone calls.
• Respond to emails and general inquiries.
• Take accurate messages and relay information promptly.
• Maintain a clean, organized, and welcoming reception area.
• Receive and distribute mail and packages.
• Schedule appointments and meetings.
• Assist customers with questions regarding services and appointments.
• Maintain office supplies and place orders as needed.
• Perform data entry and maintain accurate records.
• File, scan, copy, and organize documents.

Dispatch Duties

• Schedule and dispatch technicians, drivers, or service personnel based on priority, location, and availability.
• Coordinate daily service routes and work assignments.
• Monitor technician locations and job progress.
• Communicate schedule changes and updates to technicians and customers.
• Ensure technicians have necessary work orders, materials, and job information.
• Maintain dispatch logs and service records.
• Handle emergency service requests and prioritize urgent calls.
• Follow up with customers regarding appointment confirmations and estimated arrival times.
• Resolve scheduling conflicts and adjust routes as needed.

Customer Service

• Provide exceptional customer service by phone, email, and in person.
• Address customer concerns professionally and efficiently.
• Maintain confidentiality of customer and company information.
• Build positive relationships with customers and team members.

Administrative Duties

• Prepare work orders, invoices, and service documentation.
• Enter customer information into company software.
• Process payments when applicable.
• Assist with billing and invoicing.
• Maintain accurate reports and records.
• Support office staff with administrative tasks as assigned.

Communication

• Coordinate between customers, technicians, management, and vendors.
• Relay important updates regarding scheduling, delays, and emergencies.
• Maintain clear and professional communication at all times.

Required Qualifications

• High school diploma or GED required.
• Previous receptionist, dispatcher, customer service, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and office equipment.
• Ability to learn scheduling and dispatch software.
• Strong problem-solving and time management skills.
• Ability to work in a fast-paced environment.
• Professional appearance and demeanor.

Preferred Skills

• Experience in construction, HVAC, plumbing, electrical, transportation, or service industries.
• Knowledge of scheduling and dispatch software.
• Ability to prioritize multiple tasks effectively.
• Experience handling high call volumes.
• Strong attention to detail and accuracy.

Physical Requirements

• Ability to sit for extended periods.
• Frequent use of computers, telephones, and office equipment.
• Occasionally lift up to 25 pounds.
• Ability to work in a fast-paced office environment.

This position is ideal for someone who enjoys interacting with people, staying organized, and coordinating schedules to keep daily operations running smoothly while delivering excellent customer service.

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