Customer Service Representative Responsibilities

As a Customer Service Representative, your primary responsibilities will include:

• Answer incoming customer calls
• Assist walk-in customers
• Schedule and process service work
• Process route and delivery paperwork
• Maintain customer records
• Assist with accounts receivable and collections
• Support service technicians and route drivers

Required Qualifications

We're looking for candidates who have:

• Strong customer service skills
• Good communication skills
• Basic computer proficiency
• Comfort learning new software and systems
• Positive attitude
• Coachable mindset

Technology & Software Used

Experience with the following is helpful:

• Microsoft Outlook
• Microsoft Teams
• Microsoft Excel
• CRM software
• Internal business systems

Why You'll Love This Opportunity

• Competitive pay of $18.00-$19.00 per hour
• Additional commission opportunities
• Potential to regularly earn around $1,400 per week with strong performance once fully trained 
• Monday-Friday daytime schedule
• Small, close-knit office environment
• Contract-to-hire opportunity with long-term potential
• Opportunity to build experience in customer service, scheduling, administrative support, collections, and operations

Ways to Apply

• Visit our office at 660 Chicago Dr., Holland MI 49423
• Call our office at 616-499-2199
• Send an e-mail with your resume to jobs.hollandmuskegonmi@expresspros.com
• Download our ExpressJobs app on Apple App Store or Google Play!