Customer Service & Sales Specialist

Location: Lacombe, Alberta
Job Type: Full-Time, In-Office
Compensation: $26.04/hr to 33.85/hr, based on experience, qualifications, and performance.

Join Our Team

We're looking for a proactive and customer-focused Customer Service & Sales Specialist to join our growing team in Lacombe, Alberta. This is an excellent opportunity for someone who enjoys building strong customer relationships, coordinating orders, solving problems, and supporting business operations in a collaborative environment.

As a key member of our team, you'll serve as the primary point of contact for customer accounts while working closely with internal teams to ensure orders move smoothly from forecasting and planning through to delivery. 

What You'll Do

Customer & Account Support

• Build and maintain strong relationships with customer accounts.
• Serve as the primary contact for customer inquiries and communications.
• Provide timely updates and proactively resolve issues as they arise.
• Ensure customer information and orders are accurately maintained within SAP. 

Order Coordination & Planning

• Support order fulfillment processes from planning through delivery.
• Collaborate with internal teams to align customer requirements with production capacity.
• Help identify customer needs and opportunities through demand planning activities. 

Reporting & Administrative Support

• Prepare and maintain customer and sales-related reports.
• Assist with data entry, documentation, and operational administration.
• Support cross-functional teams with a variety of daily business activities. 

What We're Looking For

The ideal candidate is organized, detail-oriented, and enjoys working with both customers and internal teams.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and Google Workspace.
• Comfortable working with data, reports, and professional documentation.
• Willingness to learn SAP ERP systems.
• Ability to work independently while contributing to a small team.
• Professional, positive, and customer-focused approach.
• Desire to learn, grow, and take on additional responsibilities over time.

Experience

Previous experience in customer service, account coordination, inside sales, administration, or a related field is considered an asset.

Why Join Us?

We believe great teams are built by people who share common values and a commitment to excellence.

Our Values

Honesty
We act with integrity and do what's right.

Endurance
We embrace challenges and persist through obstacles.

Innovation
We challenge mediocrity and continually seek better ideas and solutions. 

Growth Opportunity

This position offers opportunities for advancement for individuals who demonstrate aptitude, initiative, and ambition.

Apply Today

If you're a motivated professional who enjoys helping customers, improving processes, and contributing to a growing team, we'd love to hear from you.

Apply now and become part of a team committed to excellence, innovation, and exceptional customer service.