Technical Support Desk

Top Job

Located in Sullivan, IL

Salary: 20.00-23.00

Technical Support Desk

Schedule: Wednesday–Saturday, 7:00 PM–6:00 AM
Pay: $20.00–$23.00/hour + Benefits

About the Role

We're looking for a Technical Assistance Center (TAC) Analyst to provide technical support to customers by troubleshooting product and system issues. You'll work directly with customers to resolve problems, document solutions, and collaborate with internal teams when needed.

Responsibilities

• Respond to customer support requests by phone, email, chat, and ticketing system
• Troubleshoot and resolve technical issues
• Document customer interactions and solutions
• Escalate complex issues to engineering or senior support when necessary
• Help improve support processes and knowledge base documentation
• Deliver excellent customer service with timely follow-up

Qualifications

• 1+ year of technical support, customer service, or related experience
• Degree in Computer Science or equivalent experience preferred
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Comfortable learning new technologies and working independently

Express Employment Professionals offers a full benefits package to all our associates.

OUR MEDICAL PLAN INCLUDES:

• Doctor, hospital, and prescription benefits

• Preventative wellness benefits

• No co-pays or deductibles

• No pre-existing conditions

• PPO network discounts

OUR ASSOCIATES HAVE ACCESS TO:

• Dental, life, and vision insurance

• 401(k) retirement plan

• Holiday pay

• Confidential interviews / Never a fee

 

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