Logistics Coordinator / Customer Service Coordinator

Position Summary

We are seeking a detail-oriented and highly organized Logistics Coordinator to support our sales and operations teams. This position serves as a key liaison between customers, sales representatives, drivers, and warehouse personnel to ensure smooth scheduling and execution of deliveries and pickups. The ideal candidate is a quick thinker with strong customer service skills, excellent data entry accuracy, and the ability to manage multiple priorities in a fast-paced environment.

This role works closely with the company's top sales representatives and plays an important part in maintaining customer satisfaction through effective communication, documentation, and coordination of logistics activities.

Key Responsibilities

• Coordinate and schedule customer deliveries and pickups.
• Prepare, process, and maintain all required logistics and sales-related documentation.
• Perform high-volume data entry with accuracy and attention to detail.
• Work directly with sales representatives to support customer needs and order fulfillment.
• Communicate regularly with drivers regarding schedules, delivery status, and operational updates.
• Provide exceptional customer service and serve as a point of contact for customer inquiries.
• Generate basic sales quotes and provide inside sales support when sales representatives are unavailable.
• Maintain accurate records within the company's proprietary software, Mover Suite.
• Monitor and update delivery schedules, appointments, and customer information.
• Assist with problem resolution and make quick decisions when scheduling or operational issues arise.
• Collaborate with operations personnel to ensure timely and accurate service execution.

Project Management Opportunities

As experience grows within the role, the Logistics Coordinator may have opportunities to assist with project management responsibilities, including:

• Visiting customer or job sites as needed.
• Verifying that crews and drivers are picking up and delivering the correct products.
• Supporting onsite logistics coordination and project execution.

Additional benefits associated with project-related responsibilities may include:

• Company vehicle
• Cell phone allowance
• Toll reimbursement

Qualifications

• Previous experience in customer service, logistics coordination, dispatching, transportation, or administrative support.
• Strong data entry and clerical skills.
• Excellent organizational and multitasking abilities.
• Ability to think quickly and solve problems independently.
• Strong verbal and written communication skills.
• Proficiency with computer systems and ability to learn proprietary software.
• Experience preparing quotes or supporting sales activities is a plus.
• Experience with logistics, moving, transportation, or delivery scheduling preferred.

Schedule

• Monday through Friday
• 8:00 AM to 5:00 PM

Compensation & Benefits

• Salary range: $50,000 - $52,000 annually
• Health insurance available after a 90-day waiting period
• Potential advancement opportunities into project management functions
• Company vehicle, cell phone allowance, and toll reimbursement for qualifying project-related responsibilities

Ideal Candidate

The ideal candidate is a customer-focused professional who thrives in a fast-paced environment, enjoys coordinating moving pieces, is highly detail-oriented, and can confidently communicate with drivers, customers, and sales personnel while managing a large volume of administrative work.