Service Dispatcher

Express Employment Professionals is currently recruiting for a Service Dispatcher on behalf of a valued local client. This is an excellent opportunity for an organized, customer-focused professional who thrives in a fast-paced office environment and enjoys coordinating schedules, supporting customers, and working closely with service teams.

Pay

$23.00 - $26.00 per hour (DOE)

Schedule

Monday – Friday | 8:00 AM – 4:30 PM

Position Summary

The Service Dispatcher is responsible for exercising discretion and independent judgment in planning, scheduling, coordinating, controlling, and directing the daily activities, call schedules, and labor hours of maintenance technicians. This position serves as a key communication link between customers, technicians, management, and office staff while ensuring efficient dispatching, invoicing, and administrative operations.

Key Responsibilities

Dispatching & Coordination

• Plan, schedule, coordinate, and manage daily maintenance technician schedules and labor hours.
• Assign personnel based on skill set, availability, and workload requirements.
• Monitor daily operations and provide status updates to customers and internal teams.
• Communicate effectively with customers, technicians, service managers, office administration, service staff, and sales staff.
• Conduct daily analysis of maintenance team open-call reports to ensure timely completion of work.

Customer Service

• Serve as a primary point of contact for customers regarding maintenance services.
• Provide professional and courteous communication to address customer inquiries.
• Handle billing and invoice-related questions in a prompt and professional manner.
• Schedule customer appointments and maintain positive customer relationships.

Administrative Support

• Assist the administrative team with answering phones, routing calls, filing, greeting customers, scheduling appointments, and data entry.
• Review service paperwork, complete calls in the system, and forward documentation to the appropriate staff members.
• File customer invoices, contracts, and other related documentation.
• Maintain customer service contracts and warranty databases.

Billing & Invoicing

• Create customer invoices for completed work within assigned areas.
• Ensure accurate and timely billing for all services performed.
• Transfer and post maintenance invoices into the billing software system.
• Maintain accurate records and support efficient billing processes.

Qualifications

• 3–5 years of office experience and/or related training.
• Strong computer proficiency and ability to learn industry-specific software.
• Excellent organizational, grammar, and communication skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Strong attention to detail and accuracy.

Desired Traits

• Dependable and punctual.
• Honest and trustworthy.
• Organized and detail-oriented.
• Positive attitude and professional demeanor.
• Strong willingness to learn, grow, and advance personally and professionally.

Apply Today!

If you are a highly organized professional with strong customer service and administrative skills, Express Employment Professionals encourages you to apply for this exciting opportunity with a respected local client.