Inside Sales and Customer Service Representative - Paragould

Located in Paragould , AR

Salary: $18.00

Job Duties: 

• Manage all inbound customer communications (calls, emails, web inquiries) and provide timely, effective solutions with appropriate follow-up
• Collaborate with Outside Sales team to support annual performance goals, customer retention, and new account development 
• Input, manage, and confirm customer orders within the ERP/CRM system, ensuring correct pricing, part revisions, and delivery schedules 
• Maintain accurate customer data, process updates, and communication history within CRM systems
• Support quoting activity by managing RFQ's, preparing proposals, maintaining the RGQ log, and tracking project status outcomes 
• Prepare and issue professional proposals and quotes for customer review and approval 
• Facilitate internal processing including: 
  • New product onboarding and approval workflow
  • Setup sheet creation and routing 
  • Tooling PO request and tracking 
• Manage price updates, tooling charges, and promotional pricing entries in ERP/CRM systems 
• Monitor customer satisfaction and escalate issues to relevant departments when necessary 
• Track and analyze customer service KPI's, recommending improvements as needed 
• Assist with trade show preparation, customer visits, and vendor meetings, including occasional travel 
• Participate in strategic discussions to improve customer engagement and service delivery 
• Perform other duties and projects assigned by the VP of sales and marketing 

Requirements: 

• High School Diploma or equivalent 
• Minimum of 4 years customer service experience, preferably in an industrial/manufacturing setting 
• Familiarity with project management 
• Understand metal fabrication and manufacturing 
• Proficient in CRM / ERP systems and project management software 
• Advanced Microsoft Office skills (Excel, Word, PowerPoint, Outlook)
• Strong written and verbal communication skills
• Exceptional problem-solving and decision-making abilities 
• Highly organized and detail oriented with strong time management skills 
• Ability to build collaborative relationships across departments (Finance, Sourcing, Operations, Quality) 
• Able to sit and type on a computer for extended periods of time 
• Able to multi-task effectively 
• Able to answer multi-line phone system 

Work Schedule: 8am to 5pm Monday - Friday 

Call our AI recruiter today to apply and complete the application process 870-613-9713

Apply Now